12 Car Rental Brands at Bristol Airport (BRS)

Reviewed: October 1, 2024

Personal muy amable

Reviewed: December 19, 2023

The car did have a lot of scuff marks on the duco , that worried us at first. spoke to desk guy and he reassured us they were all considered fair wear and tare... it is always a worry that the inspection person at the other end thinks this as well

Reviewed: May 11, 2022

I had to wait and call twice for the operator at desk, because empty

Reviewed: May 31, 2019

The car was far bigger- Citroen Berlingo- than the Cactus I requested. It was also a very poor car to drive. Rubbish gears very sensitive to wind , a really poor tank of a car.

Reviewed: February 12, 2019

I prepaid £60.40 for the rental. On arrival I added another driver and informed on this cost. However after returning the vehicle I was sent an receipt of charges that totaled £146.62. Rental Charges £51.37 Fees and Surcharges £16.85 Optional Services £27.99 Refuelling Charge £25.97 VAT (20.0%)£ 24.44 My Prepayment showed as £71.50 leaving an outstanding balance of £75.12. I queried the additional costs with Budget as the vehicle was full on return and they agreed to reimburse me £36.15. I am extremely disappointed with this service and unexplained costs and feel I have been ripped off. When I returned the car I was not told my the representative that I would be facing extra costs or explained what I was signing.

Reviewed: August 7, 2024

Had to wait a bit longer as the car was in the wrong bay

Reviewed: January 16, 2020

The car was perfect, the only real gripe I would have was, we returned the car early in the morning. We drove to the drop off, but there was no personnel at that time in the morning. But not having returned a car at Bristol at that time, we had no idea that we just drop the key in the box. But there was no instruction to that effect on the rental agreement or on the Europcar booth. Other than that it was all very good

Reviewed: July 24, 2019

Attempts were made to upsell me to a car I clearly didn't need: "Since there's 2 of you a bigger car might be better" What?! It was a fairly aggressive upsell and along with the usual insurance nonsense, showed disdain for the customer

Reviewed: July 7, 2024

We booked for opel corsa or similar. Super grateful to receive the Kia Vanga instead.

Reviewed: February 29, 2020

Excellent

Reviewed: July 15, 2019

Excellent and enthusiastic counter staff.

Reviewed: June 26, 2019

Alamo office at Bristol airport a little bit of a treck and not the easiest to find. Friendly and helpful member of staff who guided me over the phone to the Alamo office. Hire car sign not well signed on entry to East Mids Airport, very small print on sign indicating left at first roundabout. Bigger sign/ print would help.

Reviewed: May 9, 2019

The car had a very bad creaking noise on the steering wheel

Reviewed: April 8, 2024

Be sure to check pick up location times. On weekends, this location does not open until 11am yet we arrived at 09:30. Had to wait 1 1/2hrs for staff to arrive and when they finally did, it took nearly a 1/2hr to check in with them. After looking at the fine print, this information was on my voucher so it was my fault for not being aware. .

Reviewed: June 28, 2023

Everything went perfectly. Awaiting my deposit back.

Reviewed: May 25, 2022

We were given a car that hadn’t been properly checked and had illegal tyres and a slow puncture which led to very dangerous driving.

Reviewed: August 23, 2019

Super helpful and informative. No messing around. Very friendly staff.

Reviewed: July 24, 2019

Took over 90 mins to make booking, no prior notification that DVLA code required, wrong name on booking - a nightmare.

Reviewed: January 2, 2024

Received a warm and friendly welcome from the guy on the counter. Went through the process no problem. The original car we had booked was not available but we had a slightly smaller model which was no issue for us. The guy explained the problem and was ver apologetic. Contract completed the car was checked over and shown the drop box for the next morning and also the shuttle collection point. Overall a very pleasant experience.

Reviewed: April 27, 2023

Car was as expected. Lady on counter was super helpful and nice, got us the best deal available

Reviewed: February 27, 2022

Car was great and the guy was very nice. Unfortunately, as I do not own a credit card, I incurred an additional 30quid per day charge in order to facilitate holding the deposit on my debit card. There are 'good' reasons for this I understand, and I appreciate that it is not really the fault of GM themselves, but why people who choose not use credit should be punished seems backwards and controversial! Needless to say the unexpected additional expense is pretty annoying. I have not had this issue with the bigger companies and so, sadly, guess it means I will stick to those in future, when I'd much rather support a smaller business. Shame, the car and service were otherwise exemplary.

Reviewed: March 16, 2020

Disappointed to receive a bill for a crack to the windscreen. Horrified to find they have charged nearly £700.

Reviewed: January 31, 2020

friendly and efficient staff

Reviewed: December 12, 2019

It Could be the registration, they have allready our registration.......

Reviewed: October 17, 2022

Best car hire yet. Walked in, told them my name and they never me the key. Brilliant!

Reviewed: July 28, 2022

Very good

Reviewed: August 29, 2022

Hertz fulfilled their part of the deal well

Reviewed: May 16, 2022

Super efficient ! Thank yu Mrs Angelica

Reviewed: April 25, 2022

The attendants both at pick up and drop off were extremely nice and friendly .

Reviewed: February 25, 2020

Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!

Reviewed: January 16, 2020

It was very quick and easy. Great service. Great price and we got a new car. Overall very pleased!

Reviewed: August 15, 2019

Unprofessional location which resembled a garden shed in an allotment. Makeshift parking area. Really bad first inpressions which put me on high alert as if it were a scam. I assume a very poor franchisee.

Reviewed: August 24, 2019

Happy with car, counter staff very helpful and overall experience very good.

Reviewed: August 5, 2019

Office not open in the morning as promised. So had to leave the keys. Then returned to Afghanistan to find they had charged me 400 for damage to tyres and cleaning the car!!! Absolute rip off. I was warned by others when I told them who I rented the car from and they were correct. I would advise everyone to stay clear of this company. Green motion - not even the company I was expected to be renting from as no mention ANYEHERE of this.

Reviewed: July 28, 2019

The counter staff were helpful and friendly, however the driver who picked us up and dropped us off at the airport had no customer service at all. He did not greet us or converse with us. Also I noted when waiting at pickup at airport and on return to pickup point that he did not assist any customers when removing their luggage from the back of the vehicle. One customer had a mobility scooter and had to remove it on his own as the driver did not attempt to help. Due to this reason I would not recommend the Green motion company for car hire.

Reviewed: July 17, 2019

Car was in the same class as booked, clean inside a little less so on the outside but still acceptable. Shuttle transfer service was efficient, Counter service staff were also polite and efficient (a technical printer problem added 5 minutes to what would otherwise have been a sub-10 minute collection. Drop off was super efficient as was return shuttle to terminal (a 3 minute ride). Overall, exceeded my expectation and was excellent value for money. Would recommend.

Reviewed: July 10, 2019

Car was great. Limited milage could have had some options. Something to confirm how many ltrs the petrol tank can take, would be helpful, to be able to fill to say 50%.