CAR RENTAL REVIEWS ON ENTERPRISE AT HEATHROW AIRPORT, LHR

Great service. The staff stopped pushing insurance when I declined it. Both pickup and drop-off were quick.

The introduction was detailed, but the car model was different, which was hard to accept.

Free shuttle to the store

Convenient and quick pick-up and drop-off, simple procedures, friendly staff, proactively used translation software to communicate with me, and no additional charges.

Very bad service, they keep passing the buck instead of solving problems.

They couldn't solve problems at all. The phone call got transferred four or five times and they couldn't clarify anything even after half an hour. They cancelled the reservation on a whim and just took the money. We had to buy train tickets from York to Manchester at our own expense. They told us in York that they had communicated with the Manchester office and there would be a car. But when we arrived, they said they had received no such notification and there were no cars available. While our whole family was stranded at the airport worrying about our accommodation in Edinburgh that night, they just cancelled our order and left us to fend for ourselves. Terrible service!

Good

Very satisfied, always rent from this company.

The pick-up and drop-off procedures were simple. There's a free shuttle bus from the airport terminal to the car rental office. I had booked a Vauxhall but was given a Peugeot 308 diesel with only 2357 miles on it, basically a new car and in good condition. The staff at the car rental company were very courteous. However, the company should improve by ensuring the car has sufficient AdBlue and by informing customers about the AdBlue warning light. I had never driven a diesel car before and had no idea about AdBlue. After driving over a thousand kilometers, the AdBlue warning light came on, and I didn't know how to refill AdBlue. Consequently, I had to stop by the roadside to check the warning signal and look up its meaning. The car wouldn't start, so I had to call QEEQ and the rental company for roadside assistance. After waiting for more than 3 hours, the rescue vehicle arrived. The technician went to a nearby gas station, bought 10 liters of AdBlue, refilled it, and the car was back to normal. The cost for AdBlue and the assistance fee were covered by the rental company.

Good service

The car was different from the one we booked.

Very good, the staff was nice. No hidden upselling when picking up the car, and the return process was efficient and convenient!

The car was in great condition, no upselling.

Generally satisfied

There were additional fees, more than what was shown on the order. The staff said everyone has to pay some sort of location fee. The car was almost brand new, only a thousand kilometers.

They did not push insurance sales. The car pickup was quite fast, with two cars to choose from. We had more luggage and took some time to decide which car to take. I rented a RAV4 but ended up with an Eclipse, which had significantly less space. Overall, though, I was satisfied.

The service is quite good and the pick-up process is quick, but the time taken to assess damages is excessively long and inefficiency is hard to understand.

They downgraded my selected car without prior notice. When I complained, customer service responded that the price difference between the two models was minimal.

Param provided excellent service.

Very satisfied