CAR RENTAL REVIEWS ON BUDGET IN WASHINGTON

Car was a bit dirty, but otherwise fine. Location difficult to find, confusing signage in the parking garage. Service was good.

The line to pick-up the vehicle was long, but the place was well staffed and the employees were very competent. The vehicle was a bit older, but perfectly acceptable.

Booking platform was great! Significant savings over booking directly with the rental company.

Service was average.

The platform charges included insurance, but there were many extra charges at the location, including an out-of-state return fee and other seemingly unnecessary fees.

The rental car platform is very reliable, stay away from Budget.

See next comment for the initial problem. The person at the pickup location had me call budget customer service, which was awful. I could not hear the representative, who occasionally just said things that were read off a card ("there is no note for that specific situation", which, as a standalone sentence, literally doesn't mean anything). After speaking for several minutes, I offered to send the email I received. I was told how to do so (only telling me the case number after having sent it once) only to be then told that it would be reviewed in 3-5 business days. I received an email the next day answering questions that were not in any way related to the issue I discussed at length on the phone and saying that the drop off location said I'd returned the car without fuel when I still had the car. This was incredibly bad service and makes me think that the entire customer service operation is purely scripted and not worth bothering with. I held budget as a preferred service before. Not any longer. The man at the counter at the pickup (Lee Kirstein?) was wonderful, called his manager to fix the issue, and made the whole thing possible

Very inconvenient to have to go to two different locations within Union Station before you can pick up your rental

Very good.

El auto estaba de maravillas la atención muy buena ha sido una de las mejores experiencias en todos los viajes que he hecho

Es una plataforma fabulosa que más alla De lo descuentos de precios nos ofrece pólizas de seguro muy buenas

The staff was very slow and inefficient during the pickup in DC, but returning the car was very convenient.

Highly satisfied

I will not rent from here again. It takes too long to pick up the car. It should not take 45 minute for a car that was already booked.

Very satisfied

I reserved a compact car but was assigned a minivan whose control panel was so complicated and unintuitive that I actually felt it made driving far more dangerous. I requested a refund and strongly urged them to remove the car from their fleet.

The lady on reception was not clear

Very satisfied

takes time to give you the car, i takes one hour waiting the car to be ready.

none

Customer service added car insurance without my consent, causing me to purchase duplicate insurance, and they refused to refund.

The car was not washed properly while pickup

If you arrive early, they may recommend a better model, but it will cost extra. If you don't want to switch models, you can pick up the car on time. There is no pressure to buy insurance. Returning the car is very convenient, it took less than 5 minutes.

To increase the number of choices for the minivans and get higher car trims than just the basic trim.