RONALD REAGAN WASHINGTON NATIONAL AIRPORT CAR RENTAL REVIEWS

Staff pretty clueless but luckily the manager was there and he was on top of things

Excellent

I'm a Hertz Gold Member, but it doesn't matter when booking through a 3rd party...which I expected and understand. It was extremely busy and a lot of customers vented their frustration at the people working there, which accomplished nothing. Patience and politeness was rewarded with a new minivan instead of a 7 pax mid-sized SUV (at my request once told it might be a long wait for the other class) and a complimentary tank of gas.

The entire booking process was outstanding. I love the app!

Service was average.

The rental car platform is very reliable, stay away from Budget.

Initially, they said there were no cars available, but eventually they resolved it.

The waiting time was extremely long, almost two hours. The final agreement included many additional charges, such as a daily $10 roadside assistance fee (which was already included in the insurance purchased through the car rental site) and a $20.99/day toll fee package (which was requested in advance but more expensive than the expected $14.99). However, since I had other things to do later and was already exhausted, I didn't want to argue further.

El auto estaba de maravillas la atención muy buena ha sido una de las mejores experiencias en todos los viajes que he hecho

Es una plataforma fabulosa que más alla De lo descuentos de precios nos ofrece pólizas de seguro muy buenas

Highly satisfied

Very satisfied

I reserved a compact car but was assigned a minivan whose control panel was so complicated and unintuitive that I actually felt it made driving far more dangerous. I requested a refund and strongly urged them to remove the car from their fleet.

Unlike in China, the service efficiency and staff attitude in big cities are indeed much worse compared to smaller cities.

Poor service, they arbitrarily added insurance and forced us to agree.

Al regresar el auto el empleado no estaba bien oriento de la entrega del auto faltaba una raya de gasolina y dice que fuéramos a completar la gasolina a lo cual retornó al auto para gestionar la misma, la empleada de salida no permite la gestión y no dio el mejor servicio al cliente. La experiencia no me gusto No supieron orientar me tuvieron dando vuelta lo cual consume gasolina para cobrarla Con esto dejo saber que no deseo alquilar mas carro con la compañía

Buen servicio

Los vendedores del mostrador intimidan al usuario con los seguros y terminamos pagando mucho más de lo que se hace la reserva.

Mostrar los precios totales reales con seguros. En el mostrador termina el usario pagando hasta un 50% más de la reserva original.

The lady on reception was not clear

Very satisfied

Very satisfied

Most of my experience was good. Especially when I needed to replace the damaged car in Philadelphia.

When I rang to advise Qeeq of the theft there was a language barrier and maybe my Australian accent was difficult to understand. He did his best and did actually help. He even called me back to see if I was ok and advised that we could get a new car with a police report.

Customer service added car insurance without my consent, causing me to purchase duplicate insurance, and they refused to refund.

I have to change the car but they help me fast

Good plataform

The car had a mechanical problem, and Avis was very accommodating