CAR RENTAL REVIEWS ON AVIS IN WASHINGTON

Stiffed for $420 insurance which I don’t need

Awful car. I had reserved a Jetta and, while I know the actual car is not guaranteed, the Chevy was awful - I didn't know you could still get cars that are that poor; it felt like something from the 90s. Prices were high too. Very disappointed.

I pre-selected a vehicle but was only informed it wasn't available when I reached the counter. I wonder why I wasn't notified earlier. There were also limited similar models available. Avis should inform me earlier when they find the car is out of stock.

The counter staff was great!

We had many troubles to leave the car beacause of the location. It was in the center of NYC, anyway the counter staff really helped us to leave the car in the correct location.

Counter staff was PATHETIC. It took 2 hours to get the car !!! QEEQ price was VERY CHEAP, thanks !!!

The customer service was unresponsive and didn't proactively solve issues. Customers had to figure things out on their own. There was no professionalism at all, highly not recommended!!!!

Poor service, they arbitrarily added insurance and forced us to agree.

Communication was average

Pick-up and drop-off were smooth, but the final charges are yet to be confirmed. Further observation is needed.

Charged an extra seven dollars, not sure why.

Long wait time to pick up the car, unclear charges for one-way rentals.

Waited well over half an hour to pickup car — there were four staff at the registers but it was *very slow*

Everything says ‘print voucher’ but there isn’t a button to do so, or a download sent by email. Very frustrating as it implies that picking up without documents would be ‘wrong’. Otherwise it’s good.

The car provided was a Kia. The cleanliness was mediocre and the vehicle was not in good condition. Renting a car in the US is just bad; they always overcharge, and pursuing refunds after returning home is a hassle!

I have to change the car but they help me fast

Good plataform

Service was okay.

Added charges were not indicated

The car had a mechanical problem, and Avis was very accommodating

At the Avis counter, they didn't recommend any insurance; instead, they added it directly. I bought full coverage from Zuzuche! Even though I know one is from the car rental company and the other is from a third-party insurer, the fact that I didn't need to pay anything upfront and only had to sign gave the staff an opportunity for underhanded operations. As I had to rush to the hotel after picking up the car, I didn't have time to check the documents carefully. Due to a hectic schedule and waiting for the credit card statement, I complained to Avis quite late, and they only refunded 1/4 of the amount! This was my sixth time renting from Zuzuche but the first time with Avis. The experience was extremely bad. It's not about the money; it's the lack of proper assistance! I wanna say the staff I met at the Avis counter was damn f^cking bullsh*t; he just let me sign without mentioning anything, not even a f^cking word. Since it was my first time with Avis, I thought everything would be straightforward. All I did was sign and give my credit card. It was a busy journey, and it took a few days to receive the credit card statement. I called Avis back 2 times and only got 1/4 of the amount back. This was the sixth time with Zuzuche and the first with Avis, and it was a horrible experience due to these issues.

TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.

Very fast