In Union Station D.C., you have to go to two different places before you can pick up your rental.

If you arrive early, they may recommend a better model, but it will cost extra. If you don't want to switch models, you can pick up the car on time. There is no pressure to buy insurance. Returning the car is very convenient, it took less than 5 minutes.

The platform charges included insurance, but there were many extra charges at the location, including an out-of-state return fee and other seemingly unnecessary fees.

Added extra services without clear explanation, charged me 17.97. Seems like typical behavior for a monopolistic company.

It was just okay, everything was average. The car's condition was alright, but the exterior had too many dents and scratches. I had to mark all the damaged parts during pickup. It was hard to find a gas station near the return location. After returning the car, they charged nearly thirty dollars, but it wasn't clear for what reason. I suggest the rental platform improve their service by clearly stating the charges. If not clearly stated, consumers won't understand the reason for the charges and can't judge their reasonableness.

Most car rental companies in the US are very convenient.