I walked right up to the counter where I found the staff to be very pleasant and knowledgeable. I spent less than 10 minutes collecting the vehicle. I was so pleased.
About QEEQ:10.0/10
The vehicle was easy to find on the booking site and was as described.
The long line for check-in was tiring. 2:00 pm. However, In the evening 7:00pm we walked past the check-in and it was empty. Coming from west coast of N.A. many flights arriving about 2:00 pm
About QEEQ:8.0/10
Easy platform to use. Everything was as described in agreement.
Staff at Key West airport rude
Told me they only had a mini bus and I said I didn’t want is as they’re was only 2 of us
Waited 1 hour for car
Very bad service
“Pretty good , but push increased insurance purchase”
About Dollar:9.0/10
Waited in a huge queue ( way worse at LAX but still long & slow with only 1 guy at the counter !!!) Pushed extra insurance , telling you that you don’t have enough, so it always costs more ! Car was great , easy drop off
About QEEQ:10.0/10
Flight was delayed by 14 hours , Qeeq customer service responded to my email very quickly
The counter staff at pick up and drop off were amazing. The que took about 45 minutes as there were alot of people wanting to pick up their vehicles. The team at Dollar worked as efficiently as they could to get us through quickly, they were super friendly and helpfulm
About QEEQ:10.0/10
Reliable and honest site, would absolutely use them again. I could see pricing from multiple companies hiring out cars and could choose accordingly to budget and requirement.
The payment looks not very familiar to me. I'm not sure about the charge detail. Is it compared with the one I booked in QEEQ? I need detailed information regarding the payment list.
About QEEQ:10.0/10
Please summarize the whole payment info for me. Am I paying for QEEQ or Dollars? It looks like it's more charged fees to me.
Staff very disinterested (Labor Day, why are we here?), only 2 cars in lot when I arrived, then another, to be mine, arrived for drop off, so got minor upgrade to medium SUV from medium saloon, as they didn't have anything else except 2 luxury enormous SUVs
When I came to pick up the car, there was no car available. Dollar couldn't say if or when we could get a car. Dollar did not offer any kind of help, and if we didn't have family living one your away from the airport that could come to pick us up, we wouldn't have any other choice than to stay in a hotel at our own expence. Dollar refused to send me a message when a car would come. The next day we got help to come back to the airport to get a car, and then we actually got one. However, Dollar refused to deduct 1 day from rent, and also charged 15 dollars for toll passings even though we didn't have any car the first day. I've never experienced worse service than that.
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