ROUTES CAR RENTAL REVIEWS IN UNITED STATES

Excelente servicio y atención al cliente. Algo lejos del Aeropuerto, todo salió a la perfección.

Good deal

I bought insurance online, but when picking up the car, they insisted I buy insurance again. The customer service told me to pay first and they would handle it later, but they never did. I ended up spending a few hundred more for nothing. Very disappointing. I suggest everyone avoid renting from this platform, it's full of pitfalls.

I didn't like having to pay for insurance up charges, because I didn't have proof of insurance on my person! That wasn't fair at all!!!!!!

Excellent

Misty was very friendly and helpful

Everything went smooth

Everything was excellent

Excellent service

Had to wait forever to get the car. The staff who helped me was junior and quite rude. Would not accept the third party insurance that I have as a benefit in my credit card and asked me to sign a waiver PLUS put a $2,500 deposit down, which I did as I really needed the car to go somewhere. Will never use Routes again!!

Nice customer service

Amazing service

Car was clean on outside but I had to take trash that was in the back of the vehicle. Fluid level should be checked during turn-in.

NA

No Bathroom site things under construction

very fast and friendly customer service.

counter staff/ shuttle services most excellent. The vehicle performance pretty bad I'll never ever use another nissan

platform was good. pricing was most excellent.

it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,

It was quite a horrible experience. I prepaid in full, but when I picked up the car, they told me that all the available cars in my selected category were electric. They mentioned that I would need to download an app to operate these cars, implying it would be very troublesome. I asked them to switch me to a gasoline car, and they only told me it would cost $140. The key point is, they didn't inform me it would be an additional charge. I didn't realize I was being misled until I saw the bill. Then, I had to ask the staff to cancel the vehicle upgrade. Moreover, I clearly told the staff that I had my own insurance and did not need to buy the rental company's insurance. However, they kept pushing it on me. After I explicitly refused, a $130 insurance fee inexplicably appeared on my rental agreement! I had to go back to the counter again to cancel it. Originally, the rental cost was supposed to be around $1000, but with these two hidden charges, I ended up spending an additional 2000 RMB. It's a total rip-off. If a customer isn’t fluent in English, they could easily be scammed.

Nice car - especially for the price

Great and helpful site and easy to navigage

We switched to another car halfway through, and the vehicle was in excellent condition. Both pickup and return processes were quick without any upselling. A very cost-effective company.

it is off site to the usual rental area but they are great and send a shuttle to collect you and drop you off at the airport. otherwise easy to deal with

good to deal with - only issue is clarity in booking. please make it clear what insurance is required so that it can clearly be purchased with the booking. please also include the tolls option so people are aware

Routes = une grosse arnaque sur l’assurance. Fuyez les !!!

Vehicle needs new tires . Handled poorly in the rain. Check engine light came on,from lack of oil change. Vehicle wouldn’t activate cruise control because of the light Top leaked bad at the doors and on to me.

No price drop

Terrible experience