they did not exceed expectations. The guy at front desk was rude. Apparently it's manditory that you purchase the sun pass and not an option and he simply said it's in the terms and condition. Get it or leave it and go somewhere else. And to top it off the tank was not full.
A man, possibly of African descent, spoke unclearly and was extremely inefficient. We were the only customers, yet we had to wait 15 minutes before he slowly came over to assist us without even greeting us. He noticed we had purchased full insurance from the rental company but spent another 20 minutes trying to sell us a $139 SunPass. While processing our paperwork, he kept making personal phone calls, making it difficult to understand what he was saying. We arrived at 11:20, but only managed to get the car the following day.
“QEEQ - Amazing customer service // Surprice - No customer support and feeling of being cheated on.”
About SURPRICE RENT A CAR:3.0/10
The staff did not help with any of my questions and immediately want to sell me more insurance and other products. But when I asked a question about the additions the answer was: I can't comment on that, you choose. Yes or no. Sign one of the papers you choose to take. Very unfriendly staff in general and I always has a feeling of getting ripped off.
About QEEQ:10.0/10
Amazing costumer experience. My flight was postponed 2 times in my departure day. When I made contact through there customer service chat they took charge in calling the rental company to explain my delay and push back my pich up times.
It's okay. Upon arrival, they required us to pay extra for highway tolls. They said this car can only be driven in Miami, and if we drive to Disney Orlando, they would charge another $99. They ended up charging me an additional $99. I already paid in full, but the deposit I paid with my U.S. credit card still hasn't been refunded. Not sure when I'll get the deposit back.
The location is far from the airport, remote, and there are mandatory charges! Absolutely not recommended! The staff are difficult to communicate with, the waiting time is extremely long, and there is basically no service! It can be described as terrible!
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Milo Ruth
-
-
-
-
View more >Eugene Priestley
-
-
-
-
View more >G.Taylor
-
-
-
-
View more >Bernie Faraday
-
-
-
-
View more >O.Sorek
-
-
-
-
View more >-
-
-
-
View more >A.Pontes
-
-
-
-
View more >Gloria Louisa
-
-
-
-
View more >Genevieve
-
-
-
-
View more >-
-
-
-
View more >Tyrone Tobias
-
-
-
-
View more >Jo Bessie
-
-
-
-
View more >Y.Asaraf
-
-
-
-
View more >John Bellamy
-
-
-
-
View more >Elijah Belloc
-
-
-
-
View more >Bert Holt
-
-
-
-
View more >Asa Peg
-
-
-
-
View more >L.Ospina B
-
-
-
-
View more >Gilbert Foster
-
-
-
-
View more >Rae Needham
-
-
-
-
View more >Car Rental Brands Ranked AT FT LAUDERDALE AIRPORT, FLL
Know More about FT LAUDERDALE AIRPORT Car Rental
Pay for Car Rentals with Crypto