Dollar - Chicago Ohare International Airport Information, Car Rental Instructions & Policies

The first car I've got was broken. Give them a credit they fond replacement car fast enough. At the end got an additional 12% charge for... they are not sure for what. Apparently they don't list all charges on the quote. BE ADVISED!!!!!!!

The rental store is very close to Chicago Airport. After picking up our luggage at Chicago Airport, we went directly to the airport's main entrance to wait. There were Dollar company shuttle buses (we might have been lucky as we boarded the shuttle within two minutes; when carrying lots of luggage, the driver would even help). Most of the staff at the store are African American, but their service was acceptable.

Fast and convenient, with competitive pricing.

The store promoted full insurance. Since it was my first time renting a car in the US, I bought the full insurance for 2 days due to concerns about accidents. However, the store didn't explain how to check for violations or how to pay for them.

The reception staff had a good attitude. Although we booked a Toyota, we got a Hyundai, but the car was new and served its purpose. The staff tried to sell us many additional items, but we only chose the i-pass at $9 per day. It's not cheap, but it is very convenient for toll roads. When we returned the car, we were charged an additional $180, which was more than half of our total rental fee (2300 RMB). Despite the staff's explanations about taxes and a few hours' delay in returning the car, we still felt unhappy. Taxes should be disclosed in advance or included in the rental fee. Additionally, for a few hours' delay, charging for an extra day should suffice.

Excellent service, very patient even if you don't understand English.

I reserved a Ford Focus but received a Hyundai Verna hatchback. These are clearly two different classes of cars and they refused to change it, yet the price remained the same. The service was very poor.

Before picking up the car, I had already purchased additional, comprehensive insurance and driver/passenger coverage from Zuzuche. Upon arrival, I informed the Dollar car rental agent that I had already purchased all the necessary insurances and showed them the documents. Despite this, the agent still asked if I wanted roadside assistance, pre-paid fuel, and a bunch of other extras. I declined all of them, signed the contract, and thanked him. But when I reviewed the contract, I noticed that all the extras, which I had refused, were included, adding over $600 to the bill. I immediately went back to the counter, only to find the agent missing. I had another staff member summon him, and told him I had clearly declined these extras, yet they were included in the contract. He asked if I was sure I didn't want them, and warned that I would be responsible for any issues without the coverage. I confirmed my decision, and he reprinted the contract as per my instructions. If my English wasn't good, or if I hadn't read the necessary travel reminders from Zuzuche, I might have ended up paying the extra charges. Additionally, a day later, I noticed my rental period was extended to 11 days instead of the 10 days I had booked. Thankfully, Zuzuche resolved this by refunding the extra day's cost. I'm not sure if this is a widespread issue or just an isolated incident with a poor representative.

Alamo is the top choice for economy cars.

The car rental company provided excellent service.

Satisfied

Car rental process was fast, service was good

Excellent

Pickup and return were very convenient! However, they didn't explain how to pay the toll fees. A $1 toll ended up costing $25 in processing fees each time, which was a bit annoying.

Got an upgraded three-row SUV, almost brand new Dodge

Charged an additional $200 for toll fees which were not applied, and the staff at the store had a bad attitude

It's acceptable.

Everything was good except for the long line.

It's okay.

Very satisfied.

Satisfied

Satisfied.

Excellent service

Short queue