EUROPCAR CAR RENTAL REVIEWS IN UNITED STATES

I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES 1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX 2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX 3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE. 4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!

Hidden fees!

Not bad, quite fast.

Satisfied

Overall service experience was good, and the car was picked up quickly.

Paid an extra 50+ dollars for unlimited tollway access within Seattle and got upgraded to a RAV4. Good value for money.

Very satisfactory. This is the fourth time I rented a car from QEEQ during my trip to the USA. No errors, everything was great.

Over billed . Total lack of transparency

The rental company's service was decent.

Met all the expectations.

Booking platform is very good. One con to mention. When I wanted to extend the rent and wrote an email to qeeq, it took them too long to respond. That’s why I put 9 and not 10.

Very satisfied, fast service

The car rental experience was fantastic.

The processing speed for picking up the car was average.

The local company Fox in Los Angeles is quite problematic. Europecar partners with Fox locally and they will try to charge you additional fees at pickup, telling you there are no cars available unless you pay more. There were many people at the door complaining about why they couldn't pick up their reserved cars. The staff explained that making a reservation only guarantees you can come to the store, not that you will get a car. Also, I returned the car with a full tank, but I was still charged over 20 USD.

car rental was handled by Fox Car Rental, apparently they are partners. The service counters are fully staffed, I didn't need to wait in a queue. This was improved from few months ago where there was only 2 staff handling so many people queueing. But beware of taking the options at the counter. Road toll are not really necessary around Seattle for leisure trip. there's alternative routes

pretty good.

The service offered was above and beyond

Seamless

El edificio donde se situaba Europcar fue un poco difícil de encontrar ya que no está bien señalizado, pero el mostrador para realizar la gestión del coche si. Además, sigo sin recibir la devolución del depósito que deje como fianza del coche

Very satisfied

At LAX arrivals, we took our bag and proceeded to the curb to take the Free shuttle as mentioned in the booking instructions. A quick ride to the Car Rental location where we were helped by the counter staff in a friendly manner, took the car and went on our way. The drop off was great only 1 minute and directly to the shuttle transfer to departure. Smooth experience.

Easy to use and good price options / clear instructions. Very user friendly

차 상태가 기대했던 것보다 깨끗하지 않아 살짝 아쉬웠지만 주행하는대에는 괜찮았습니다. 다음번엔 이러한 점들 동물을 같이 태웠던 렌트카 등의 유의점을 반드시 고지했으면 좋겠습니다. 그리고 카운터 직원과 규모에 비해 대기하는 사람의 수가 많아 기다리는데 불편했습니다.

예약 시스템은 나쁘지 않았으나 보험건 이나 몇가지 현장가서의 결제상황이 Qeeq에 완벽히 반영되있지는 않아 그 점을 시스템에도 반영하여 고객이 정보를 알 수 있도록 하였으면 좋겠습니다.