Caro - Frankfurt Airport Information, Car Rental Instructions & Policies

Overall, it was quite good.

Scheduled for 9:00 but had to wait until after 9:30. The location is quite remote and the navigation couldn't find it during drop-off.

Since we were going to the Czech Republic, we were unable to rent a higher-grade car and chose a Passat station wagon of the same group with multiple drivers. We were given a new Touran which had only been driven 2100 kilometers, equipped with an English GPS that provided real-time road information. We chose to pick up the car at Frankfurt Airport, and upon arrival, we had to walk to parking lot P29 outside Terminal A to wait for a shuttle bus. The bus took 3 minutes to the company's office where we completed the paperwork. The process was simple and did not require a notarized letter. The vehicle was inspected, the fuel type was explained, and the GPS company address and the nearest gas station address were saved, then we were on our way. Returning the car required dropping it off at the office for inspection, fuel check, and signing paperwork. A shuttle bus then took us to the departure hall, not the parking lot where we initially waited. It was very considerate and convenient. Buying full insurance from QEEQ was great, and there were no additional promotions from the rental company, which felt good.

Very trustworthy and punctual in picking us up from the airport. The car was very new, with only 5,000 kilometers on it, and performed excellently. I didn't expect it to be this good when I booked.

The offered vehicles are relatively new, the procedures are fast, and the staff is very friendly. Returning the car is also very convenient. The owner is friendly and straightforward. Minor scratches are covered by insurance, so there's no personal cost.

Very satisfied. The entire trip went smoothly with no issues with the car. The staff was very friendly and enthusiastic; the only minor drawback was that their English wasn't great, which made communication a bit challenging.

Arrived early and called CARO, someone arrived to pick us up. The staff were very helpful during the rental process, and the return took less than 5 minutes.

The car was fantastic. We booked a C-class wagon but got an upgrade to a JEEP Grand Cherokee Diesel with only 5000 kilometers on it. My husband had an amazing time driving it in Switzerland. However, we're not sure how long the pre-authorization takes to be refunded. It took a bit of time to pick up and return the car since there was no counter, but everything else was great.

The car's condition was excellent! It was basically brand new, and the service was five-star. Due to my carelessness, I locked the car keys inside the car in Switzerland, but the company, based in Germany, resolved it within a few hours! Thank you so much!

They upgraded the booked Mercedes C-Class station wagon to a diesel Touareg 3.0L with real-time GPS free of charge. It was a new car with only 1200 kilometers on it. Solved our luggage issue. The service was attentive, and they introduced us to famous German attractions.

The staff are very friendly, the car is new and performs well. The shuttle service to and from the airport is more convenient compared to picking up the car in the terminal building.

As an international car rental company, their service should be more global. Their only response to customer requests is: NO, which is very frustrating. They lack empathy and understanding. If someone was alone in a foreign country and everyone just said NO to them, how would that person feel?

Very responsible, no need to queue, ample car availability