The Europcar Munich branch, which cooperates with Shouqi Car Rental, has two arrogant employees. The female manager of the branch covers up for the malicious vehicle upgrades carried out by her subordinates. When I requested to swap back to the reserved vehicle, they deliberately downgraded the vehicle class and used the excuse of no automatic transmission to make things difficult. They have double standards for Westerners and Chinese; they explain every clause to Westerners but give the Chinese customers a German version instead of an English one, misleading them about the deposit vs. upgrade fee. When asked if there were any extra charges, they verbally said no. After being caught, they forcibly claimed that signing meant confirmation and refused to refund.
At pickup, the reserved vehicle was not available, only a so-called same class vehicle was provided. However, the trunk space was quite small, so it took time to fit our luggage every time. Additionally, the order didn't have local language documents, making communication difficult. Moreover, there was an extra insurance fee for returning the car in a different location, which was unexplained. Due to time constraints, we had no choice but to accept.
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