CAR RENTAL REVIEWS ON EUROPCAR AT FLORENCE INTERNATIONAL AIRPORT, FLR

Quite satisfactory

The store is right next to the airport, with a shuttle bus available, which is very convenient. The car was in good condition, and the Audi had built-in navigation, but both cigarette lighters were broken. Thankfully, the car had built-in navigation; otherwise, we would have been lost.

There were problems with the car that couldn't be resolved.

Europcar counter folks were fine but their 24/7 emergency line was not. We called for help when a warning light came on in our Volvo. The person answering did not speak English but said someone would call us. Never got a return call. We figured out the issue but if it was more severe I can imagine a frustrating experience. Got their cell phone/WiFi rental. It was fabulous making navigation and location highlights easy. Worth the money.

All aspects were great except it would have been helpful to add the rental company on the confirmation. We made the reservation far in advance and forgot it was through Eurocar. Overall experience was great.

Everything about the car and counter staff in Florence was excellent. The europcar app was terrible , and the customer service over the phone was terrible - staff members didn’t listen, did wrong updates, didn’t send confirmation of changes, and didn’t listen.

easy app to use, and booking was easy.

The car was too small, so I had to pay extra for an upgrade.

Quite convenient, but no one helps you inspect the car.

Very good