The pickup and return processes are very efficient. The credit card deposit was refunded within minutes after returning the car. The only minor issue was at the airport pickup location, where the store indicated queuing was required, but after taking a number, no one actually called the numbers. The staff were busy looking at their phones, and I only found out there was no need to queue after asking proactively.
The service from Budget was pretty good. Unlike the car rental company we used in Sicily before, they didn't create unnecessary trouble. Returning the car was straightforward. The only issue was the car model was changed to a Toyota Yaris, which is much smaller than the Lynk & Co we originally booked.
The car inspection process was meticulous, and the procedures were clear. The price was affordable with no hidden charges. I didn't purchase the car rental company's full insurance but opted for the platform's insurance instead, which was half the cost. The rental company only reminded me that they wouldn't be responsible for claims; other than that, there were no issues. The vehicle was in great condition; although it was an SUV and relatively wide, having a rearview camera was very helpful, especially for parking in Sicily. I would choose them again next time. Their attitude was friendly, the inspection was thorough, and they provided airport shuttle services.
No real service provided; they barely explain how to use the car and don't clarify the return process. They just seem eager to finish and move on. The service is unprofessional, but they do answer questions. It feels like they're reluctant to explain things properly.
The staff member we dealt with was very impatient and completely refused to acknowledge the translated document provided by the car rental platform (particularly regarding the validity period). They outright rejected the original driver's license and refused to provide a vehicle until the platform's customer service intervened online and presented an additional notarized document with extra certification. Only then, after switching to another staff member, did they reluctantly accept it.
The car rental company is extremely unpleasant. During the final inspection, they used a flashlight to scrutinize the car body for scratches. Then, they checked the underside by kneeling on the ground and feeling the plastic underbody for scrapes, claiming any damage would require compensation. They said unless we recorded a video of the car's underbody when renting it, we would be held responsible. Honestly, who records a video of the underbody when renting a car? It’s just a blatant way to extort money. The staff was also rude. Absolutely disgusting experience. Avoid this company at all costs!
The car pickup service was excellent. I purchased basic insurance on the platform and added extra insurance for over 100 Euros at the store. When returning the car, they conducted a very thorough inspection. There were three extremely minor damages that would cost only 200 Yuan to repair in China, or might not even need repair. However, the rental company charged me over 680 Euros for them. I asked what my insurance covered, and the staff told me it would have been over 1,300 Euros without insurance. Unfortunately, there's no option to upload photos here, otherwise, I would definitely upload pictures to show everyone the so-called 'scratches.'
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