FLORENCE INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Needs to stay open later in the evening to cover late arrivals.

R.A.S

Quite satisfactory

Let's talk about the car return experience first.

Un está bloqueado el Depósito en mi tarjeta de crédito luego de 3 dias

The only issue was the staff in the parking lot not understanding how the vehicle operated

Excellent

Waited an age to get seen and then the agent stated they did not have the three child booster seats I’d ordered. She was wholly unhelpful and I had to be very forceful and insistent before she reluctantly managed to procure the child seats. On return the company have fraudulently tried to pin damages on me for defects that existed at the time of pick-up. Fortunately, I took photos before driving off but that hasn’t stopped them withholding my cash for the trumped-up “damage”. Disgraceful and illegal behaviour from what I had previously thought were a reputable organisatio.

Great service. Would use again (but not to book a Europcar vehicle).

I picked up the car at 11 AM (Tuesday, March 5th). Luckily, there was only one customer ahead of me, and I got the car quickly. When I saw the car, I wanted to change to a larger one, but they said there were no larger cars available. If I wanted to upgrade, it would cost an additional 100 euros per day. The car wasn't washed, so it was hard to see if there were any scratches. The owner said to take photos for records. They immediately provided a reflective vest and a tripod as they were not initially in the car.

Terrible experience

Poor service attitude, difficult communication, presence of misleading and forced marketing.

The process to get the car took a bit longer than expected, but the staff was very friendly and didn't try to upsell any services. The return process was simple and quick. After returning the car, the staff even helped us call a taxi. They were extremely kind.

We navigated to the pickup location using the store address ourselves. There was a no-entry sign on the way to the Venice drop-off location, so we called the car rental company for assistance. It turned out that their vehicles are allowed to pass.

The car was too small, so I had to pay extra for an upgrade.

Overall satisfied

The rental company’s service attitude was okay, but they were seriously understaffed! This caused me to wait for almost two hours at the airport before a shuttle came to pick me up. Once I arrived at the store, I had to wait another hour to finish the paperwork. I bought full insurance at the store, yet still had to leave a deposit of 700 euros. By contrast, the same brand's Venice location only requires a 100-euro deposit if you buy full insurance at the store. I wouldn't highly recommend this location.

Satisfied

The staff were helpful but slow. I am very dissatisfied at the long delay to get my deposit refunded. I have not received it & the documents say it will be betwen 4 - 8 weeks.

Pretty good, thumbs up!

Excellent! I booked a Corsa but received a VW SUV T-Cross. The car was in great condition. The inspector pointed out a scratch on the right side during the check-out process. No insurance upselling, and the deposit was only one euro cent. The return inspection was also efficient and quick, unlike Noleggiare where they check even the vehicle undercarriage.

The vehicle was in very poor condition, full of scratches. Make sure to take photos as evidence. The service was also bad, especially at the pick-up location where the staff were very rude.