I hope for consistency and keeping promises.

There was no queue at the time, and the staff was very attentive, explaining the procedures clearly.

They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.

Pickup and drop-off are both very convenient

Yes far beyond my expectations