They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.

Convenient and quick

The staff was incredibly efficient.

Although full insurance was already purchased, they still tried to sell other insurance options, which was bothersome. Also, this year marks the 500th anniversary of the National Park with free entry. So why are they charging an additional 100 CAD for the park pass?

It's okay. Everything went smoothly. Nothing worth mentioning. But it's unclear how the toll charges are calculated, maybe there will be a bill later?