The reservation was canceled, and I had to rent a car at a new rate because I am a Canadian citizen!

The car model I reserved was unavailable, and I was told I would get a free upgrade, but it turned out to be a Jeep Wrangler! That's a downgrade! After further discussions, I got a Ford SUV, still unsatisfied. They obviously try to take advantage of Chinese customers, even though I had already bought all the insurance, they kept pushing additional coverage. Not good.

The same car category tends to offer the lowest price models first. They recommend paid upgrades and insurance, but provide little explanation and aren't very enthusiastic. Poor service attitude, and the pre-authorization amount on the credit card is higher than stated in the contract without informing the customer.

Although full insurance was already purchased, they still tried to sell other insurance options, which was bothersome. Also, this year marks the 500th anniversary of the National Park with free entry. So why are they charging an additional 100 CAD for the park pass?

I had already bought full insurance, but the store still tried to sell insurance. The China Merchants Bank all-currency credit card from China uses chip and magnetic stripe encryption. Due to security issues, China Merchants Bank has stopped using the magnetic stripe function, opting for chip insertion for authorization instead. This caused issues as the rental store couldn't process the card, leading to inconvenience. I suggest they implement multiple methods like pre-authorization prompting chip card insertion or using Alipay QR codes for verification.