I hope for consistency and keeping promises.

The process went smoothly. I bought insurance in advance, and the store did not push for additional purchases. However, there were no snow tires or similar equipment. Be careful when driving in snowy areas like Banff. The car was in great condition, so it was safe to drive in the snow.

Terrible attitude. This was my third time renting a car overseas, and it was the worst experience. The company's female staff member had no professionalism. After failing to provide the pre-booked vehicle without a valid reason, she unilaterally changed the reserved model, pushing for a more expensive car. After I refused, she offered a low-configuration car at the original price.

Convenient and fast

Quite good, but there were too many people in line that morning.