Great experience

This is the third time I've rented a car from Alamo. It's excellent—quick and easy for both pick-up and return. Besides being affordable, they also offer an extra driver for free. Overall, this car rental company offers great value.

I hope for consistency and keeping promises.

When our language skills aren't very good, it's important to rely on the service quality and awareness of the rental staff. For this location, I felt the service person was just average. He was a middle-aged man who seemed eager to finish up by 6 PM. We arrived at 6 PM after getting our luggage and passing through customs, and he seemed a bit impatient. He also recommended the 'prepaid full tank option,' which we considered and agreed to, so we can't really blame him for that. Additionally, we showed him our three-year international driver's license obtained through the rental company, but he didn't recognize it and insisted on using their company's translation service. Fortunately, I had the foresight to apply for their translation service and had it printed out, which saved us a lot of trouble. Otherwise, it would have been a real mess (which made us quite unhappy and frustrated).

Picking up the car at Vancouver Airport was very convenient, and the process was quick. Alamo's cars are all very new and in great condition.

being hybrid car, there was very poor space for luggages