CAR RENTAL REVIEWS ON GOLDCAR IN ROME

Unable to coordinate and resolve issues.

On arrival, I was made to wait over 40minutes to be seen to, then I had to pay the full insurance premium instead of the deposit as my credit card only had my first name initial, not my full first name, so the car cost me in excess of £500 for 9 days. I still haven’t received my fuel deposit back. The women in reception wasn’t helpful at all, I was made to feel like I was wasting her time - tutting, huffing and puffing... she sternly told me my options were, pay it or cancel the hire and I would lose the £120 I had already paid and stuck in Rome airport with my wife and child at 11pm at night. I will not and will advise friends and family not to be using Gold Car ever again. pissed off is an understatement....

Very easy online booking, happy with your service....

The Goldcar checkin staff have ruined my Italy holiday. The female employee who handled my rental lied to me. I was double charged the insurance hold I agreed to, despite repeated denials and despite me showing proof from my credit card account. As a consequence my credit card exceeded its credit limit and I was unable to pay for my pre-booked hotel accommodation. I had to sleep in the rental car and the airport for the first two nights until the first block was reversed on my credit card. I will be making a formal complaint when I return home.

Digital clock kept flashing which was a bit distracting at night, 10 minutes after I drove out the fuel gauge dropped. Drop off was very efficient except they could not give me proof of condition, I had to take a photo of the ipad screen.

Despues me obligo a tomar un seguro solo para que ella cobre su comision

GOLDCAR is absolutely horrible. They do not honor reservations and types of cars. They demanded insurance even after I refused as I have card coverage. Also, I was given a standard car. Lucky I know how to drive one.

Pick your partners better. I always like and deal with you. I demand my insurance money gets re-imbersed from Goldcar.

Our original car had mechanical issues then we got downgraded to a weak little micro car........ All this took more then an hour total....

Absolute shambles. Waited over 3.5 hrs to get the car. Long line, not moving, no cars, not much staff. After getting to the counter, had to wait another 30mins for my car as it wasn't there ? Resulted in me missing a paid activity which I.belieb I should be compensated for at the very least

I contacted Qeeq to discuss how long I had to wait and enquire about compensation. They said they are looking into this and will get back to me. So far they have been very responsive but are awaiting to hear back from goldcar

Nous avons été facturé de 180 euros pour une vérification de pneu sans nous en avertir Au moment de signer la personne nous a simplement dit qu Il sagisait d'un papier attestant que nous avions rendu avec le plein d'essence

The staff was handsome

Upon pick up, I was informed I would not be handed the keys unless I paid for extra insurance. This was not advised to me at any process of the car rental portion. I ended up paying over $500 more for the car than initially told. Not once was I advised about this.

Probably because it was late, there was no shuttle bus from the airport to the pickup point, which wasn't close by. We had to spend 25 euros on a taxi. The service lady kept pushing insurance on us, even though we told her we had full coverage. This wasted 30 minutes of our time.

This company is actually GOLD CAR. If it's this company, do not rent from them. They forcefully sell insurance and won't give you the car otherwise. The insurance is very expensive too!

They are scam artists. Stuck me with a diesel car which wasn't on my rental agreement, then charged me an extra tax ("pollution tax") when my agreement said all taxes and surcharges were included. We discovered about 45 mins. after we left the rental facility that we only got 1/2 a tank of fuel. Called the company immediately who told us to email them the photograph of our fuel gage. Never received a response. We had only driven about 80km (about 50 miles) when we noticed. I drove further than that on the return and it only took about 2 gallons and cost about 10Euros for fuel. When I returned the car with exactly the amount of fuel I got, they argued with me, blamed it on me and then charged me for fuel and a fine. They pushed it off to customer service when it was their own people who told us to email THEM. I will be disputing this with my credit card company.

Service at car pick up and car return was excellent, but the car was not in good conditions. The front left light bulb was burned (I realized it when I arrived to the B&B) and this limited the use of the car only during the day (for security and because I wanted to avoid any fine). Mechanically the car was only reasonable, it may need some revision on front wheels allignement and clutch…

Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)

Counter staff was helpful I think his name was Marco, Got new car one issue about the car that there was no fluid for the windscreen wipers, & one issue with the GOLDCAR as they didn't release the amount of money blocked on my Credit card almost 8 days passed till now with no issue with the car when i returned back!!

Employee obliged to get money on additional services with unfair arguments