CAR RENTAL REVIEWS ON EUROPCAR IN ROME

No upselling. The staff was polite. The car we originally booked had an accident the night before, so we had to wait for an hour for a replacement.

Pushed for insurance

Here is the review for the car return.

Quite good

car was paid for prior to pickup. the lady at the counter told me it was 14€ per day for extra insurance but then ended up charging my card 35€ per day. there is also an additional charge for roadside assistance which i did not ask for but they placed in my bill. They also charged 169$ CAD to my card and i cannot find out what this charge is for since the car was paid for prior to pickup.

I made reservation on Audi Q2 automatic car because we travel with two children and we need large boot space for stroller. But Europecar gave us jeep renegade with smaller boot. Also its very non effective car. I don't think its same class cars at all.

They didn’t give me same car booked by me I booked q8 and got E class car how come they said you did not book car from europcar so they can’t help me to get same car asked to talk Qeeq

Satisfied

During the trip, the car needed more AdBlue, so I bought and refilled it myself. When returning the car, I explained the situation to the counter and requested reimbursement. The staff asked me to email customer service with the details. Using the email provided by the counter staff, I contacted customer service and provided the receipt. Within a week, I received a refund of 28 euros.

Satisfactory

The rental company is Eurocar, and the staff are quite nice. However, they didn't anticipate that registering for a charging app would be difficult for foreigners. They didn't inform us in advance and didn't provide multiple app options. The two official apps they recommended could not be registered.

We had booked Mercedes GLA and when we went there we were told that the car is not available however I believe that easyrentcar confirmed booking after checking availability with them. We were given Jeep. The condition of the tyres was terrible and one of the rear tyre was completely worn out due to which car wasn’t that smooth on the road. We complained to the company and he acted like he doesn’t know anything and said this is company car and they should check it.

The car had previous damage, and no one inspected it when I picked it up. Fortunately, I took a video, so I avoided an insurance trap when returning the car.

Satisfactory

Pretty good!

Overall satisfied. Initially, the provided car didn't meet our rental requirements, but we got a suitable replacement after requesting.

Not bad, we wanted to change to a bigger car. Added a bit of money and got it done.

No one was present from the company when picking up the car, had to get help from staff of another company.

The Florence drop-off location is on the edge of the ZTL zone, making it very difficult to find. We spent over an hour circling around because it's at the edge of the ZTL zone. In the end, we had no choice but to park the car outside, walk to the rental store to confirm the driving route, go back out, and drive the car in. This caused us to drop the car off half an hour late and we were charged for an extra day. Overall, a very poor experience.

que porqueria de empresa, el tipo nos trato super mal, nos queria cobrar un monton de cosas, al final no usamos el servicio.