CAR RENTAL REVIEWS ON OK MOBILITY IN ROME

When I returned the car I did not receive any receipt that the car was in good order (no damages and full gasoline)! I think it would be reassuring to receive it!

The car rental company requires a €480 insurance fee for cross-border rentals, which was not communicated by the platform in advance. The platform also sold its own insurance. The additional insurance cost more than the rental itself. Customer service couldn't resolve any issues. Whether the platform is malicious or simply less competent and responsible, as a platform, it should at least have clear information from the rental company. Leaving customers to deal with the rental company's unilateral demands abroad is unacceptable. I will avoid using it in the future as much as possible.

The counter staff was very nice and provided us with a great car upgrade.

The lack of an international drivers lic. caused a problem that I was forced to take full insurance coverage(545€) before they would give me a vehicle!!! After spending 2 months in Italy and renting a car for that oeriod I was never asked for an international lic. So this vehicle cost me double the original rental!

Extra charge for not having a credit card, when travelling all my holiday money is transfered onto a mastercard travel card. €197 extra to pay.

Micheal at check out when returning vehicle was great.

Very quick return process

Competitive cost and wide choice of vehicles

The car was excellent and the service was great.

Easy booking and affordable

The experience was seamless, the staff super helpful. The car was in perfect condition and it was a smooth vacation. I will definitely rent with OK Mobility again. Thank you!

Easy to find within Rome Termini station, good service. Insurance is recommended but not mandatory, no further sales pushes after refusal.