AVIS CAR RENTAL REVIEWS IN SPAIN

Upgraded the car model on the recommendation of the store staff, and the overall experience was excellent!

Me hicieron un cargo de oficina, cuando QEEQ dijo que todos los cargos estaban incluidos.

Very satisfied

This is the worst car rental store I have ever been to. I'll never rent a car from them again. The platform said car rental services are handled inside the train station. When I arrived that evening, the store was already closed. We had planned to set off early the next morning, but since we couldn't pick up the car, we had to change our itinerary. The next morning, we went to pick up the car, but it was still closed. We asked another rental company and found out they had moved to a different location. When we got to the new location, the staff lied and said they had posted a notice at the old location (which they hadn't).

Quite satisfied, although my English isn't great.

El personal, en especial Eli, excelente toda su atención brindada y el servicio. El auto excelente.

Reserva plataforma excelente Súper precio No funcionó el protector de baja de precio Comunicarse directo con el proveedor no es posible solo por teléfono

El coche superó mis espectativas Excelente atención de Eli y servicio

Excelente la plataforma y muy buen precio

Highly satisfied

Hidden fees were charged, resulting in an additional 100 euros per day for full insurance upgrade.

Overall good, but the wait time for picking up the car was very long as several companies share the same queue.

Satisfied

I have rented cars a few times before, and Barcelona Airport in Spain is the worst. I saw many reviews online saying that they rip off Chinese customers, either by forcing you to buy extra insurance at pick-up or by charging ridiculous fees for minor damages when returning the car. At the AVIS Barcelona Airport branch, I returned the car during business hours and requested an on-the-spot inspection, but the staff kept saying they were about to leave and asked me to leave the keys in a box. The next morning, I received a text message on the flight saying that my credit card was charged 678.91 euros due to damages. I'm sure I drove carefully and there were no damages. I have photos from the time of pick-up, and now we are going back and forth. Even though I bought full insurance, which should have been handled by the insurance company, I feel it is unfair to be falsely accused like this.

excellent

The service attitude was cold and impatient. When I mentioned that I didn't want to buy insurance, they tried to trick me into hidden charges and pushed me to buy their fuel service which cost over 70 euros. It's a rip-off.

It's okay. Because we only had one credit card, they swapped us to a Peugeot 5008 for the same price.

Good service attitude

Very satisfied, the phone was easy to reach!

Good

It was okay, but way too slow.

The final charge was unclear, and I didn't receive any email about it. The amount was just deducted directly.