CAR RENTAL REVIEWS ON AVIS AT MADRID–BARAJAS AIRPORT, MAD

Me hicieron un cargo de oficina, cuando QEEQ dijo que todos los cargos estaban incluidos.

Car was dirty. Car had damage that was not on the contract and thankfully I took photos.Took forever to get the car. Not enough signage on where to pick up car.

Quite satisfied, although my English isn't great.

Waited in line for nearly an hour, specifically said no child seat but was still charged.

Highly satisfied

Long queue at the pickup point, limited English skills, and upselling behavior; excellent service at the drop-off location, fluent English, and shuttle service provided.

No waiting in line

Always very good.

The car was in great condition.

Good service.

Staff attitude was very cold and indifferent

Very good

We were overcharged for the young driver fee and the second driver fee. Additionally, there is still a charge of several dozen euros that we don't understand. It was a very bad car rental experience.

Overall okay, but there was an issue with car inspection claiming there were scratches that were already there. Still waiting for the insurance evaluation.

Speechless, forced to purchase insurance for 450 euros

Very satisfied, the phone was easy to reach!

The rental company did not force additional insurance, and the procedures were completed quickly. The pickup location was also very close.

The car rental company is quite good

Good

They didn’t want to rent me the car I booked. They have said to me that my driving licence and my credit card are not from the same country. I have explain that this is part of my job and my other credit card is not valid that day. I also showed them my Spanish residency card but they weren’t satisfied with my documents. Although a month earlier managed to rent car from same company. The attitude of the lady how I dealt with that day was terrible. Definitely needs to be trained on how to deal with customer. I asked for her name to complain and she refused to give it to me. I explained that names should be shown on badges and not something to hide. She said this comes under personal protection program lol. Any way I left that company and managed to rent cat from different one with no complications. Worst car rental company I dealt with so far, So AVOID it.