BARCELONA CAR RENTAL REVIEWS

Overall good, especially the pleasant communication with staff during return, and the deposit was refunded quickly.

It's okay, no aggressive insurance upselling.

Very satisfied

It's a small rental company, service is okay, but there's an additional fee for cross-border driving.

Europcar was extremely efficient and was very easy to pick up and drop off my rental car.

Forced to buy the mandatory store insurance for 680 euros (5000 RMB) for 14 days. The car provided was just average. Cross-border fee was 178 euros (1400 RMB). I personally recommend buying the full insurance from the rental service. My deposit has still not been refunded even though the order is completed.

Very satisfied, will choose this rental company again next time.

Satisfied

Their service is just average. They didn't have a Volvo as promised, only a Golf. To get an Audi A3, I had to pay extra, which was very disappointing.

Very satisfied

There was only one attendant among the three rental companies, presumably a supervisor, with an extremely arrogant attitude. Although we arrived early, we ended up waiting in line for an hour. We had a 10 o'clock appointment but only got the car and left at 11. There were about 20 people in line, and only one person handling it, which was extremely unreasonable.

It was okay, I met a friendly guy who explained everything to me.

It was acceptable. Encountered a relatively helpful guy who translated and explained things to me.

I have rented cars a few times before, and Barcelona Airport in Spain is the worst. I saw many reviews online saying that they rip off Chinese customers, either by forcing you to buy extra insurance at pick-up or by charging ridiculous fees for minor damages when returning the car. At the AVIS Barcelona Airport branch, I returned the car during business hours and requested an on-the-spot inspection, but the staff kept saying they were about to leave and asked me to leave the keys in a box. The next morning, I received a text message on the flight saying that my credit card was charged 678.91 euros due to damages. I'm sure I drove carefully and there were no damages. I have photos from the time of pick-up, and now we are going back and forth. Even though I bought full insurance, which should have been handled by the insurance company, I feel it is unfair to be falsely accused like this.

Convenient car pickup process

Very satisfied

Satisfactory

Overall very satisfied! The staff were very friendly, and when picking up the car, they just asked if I needed additional insurance without any hard sell or hassle. The return instructions were clear, and the receiving staff were very enthusiastic and friendly.

Very good

The service was excellent, very quick, and there was no upselling of insurance or car upgrades, which is quite rare.