HERTZ CAR RENTAL REVIEWS IN SPAIN

Good

The procedure was well-organized and clearly explained, and the vehicle was clean.

The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.

Fair enough

The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.

When picking up the car, Hertz staff aggressively pushed the super cover insurance, implying that you can't rent a car without it.

Good

The originally reserved car was unavailable, so we were given an alternative of the same class (Volkswagen). As the luggage couldn't fit, we upgraded to a Lynk & Co 01, which increased the rental fee to 585 euros for five days (originally 343.76 euros).

Overall service is good.

The overall service was great, the entire process went smoothly, and I am satisfied.

Hertz counter

The customer service's expertise!

It was okay.

We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.

Nice small car, just what we needed.

Quite good

Quite convenient!

Apart from the car pickup, everything else was acceptable.

Good

I purchased full insurance and informed them I didn't need additional coverage, but they still added tire and glass insurance. I arrived early but couldn't pick up the car early. I was sick and had to wait for a long time. Eventually, I got frustrated and quickly finished the process to take the car.