CAR RENTAL REVIEWS ON AVIS AT SEVILLA AIRPORT, SVQ

Good attitude when renting

The car I received was not the same as the one I rented. I rented a BMW 1, but I got a Peugeot instead. There were additional fees as well, which made me feel cheated.

I clearly bought full insurance and the order specified that collision insurance was included. However, at the pickup, they insisted that I didn't have collision insurance and if there was any damage, I would have to pay 1600 euros. They forced me to buy collision insurance again!

I suggest not to buy QEEQ's full insurance. The deductible is 10,000 yuan, and upon arrival at the rental site, you have to pay an additional 1,000 yuan or so for it to be considered full insurance.

Awful length of time waiting to pick up car

The rental counter staff kept pushing us to buy insurance and threatened that we would have to pay 1600 Euros for any collision if we didn't buy their insurance. No matter how much we explained that we've already bought comprehensive insurance in our home country, she didn't understand and insisted that we would be responsible for any damages.

Excellent service

We were given a Volkswagen instead, which was nice.

The local staff are quite accommodating. We arrived early and they allowed us to pick up the car after a quick greeting. Both pick-up and return processes were smooth. They also suggested adding some insurance for 4 euros a day, which made us feel more secure.

There was no staff accompanying me when picking up the car. I found a screw in the tire and the staff asked me to drive the car over to show them. The replacement car was not as good as the original one.

The service was okay, but there were scratches on the car that were not shown in the computer system. Fortunately, I noticed them when picking up the car and informed the staff.