I booked a Mazda 2 but got a Tiida with 170,000 kilometers on it. The air conditioning was poor. The return address was wrong as they had moved. It took over 3 hours to find the right place, and I had to pay for an extra day due to the delay.
I rented from ACE twice, both in Wellington, so I'll comment on both. The first time, an older gentleman helped me. He was very slow typing and wasted a lot of time; it took almost an hour to get the car. The second time, a young lady assisted me. She was very professional and kept pushing for the quick claim service, repeating it multiple times. The Auckland branch is good, with early opening hours—starting at six in the morning.
Picking up and dropping off was so easy the staff were extremely friendly and helpful!
About QEEQ:10.0/10
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Highly recommended for car rental!
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