ACE Rental Cars, Auckland Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - Auckland Airport Information, Car Rental Instructions & Policies

Address

26 Verissimo Drive, Mangere, Auckland 2022

Telephone

0800 502 277 / +64 092757090

Pick-up Instructions

The ACE Rental Cars - Auckland Airport car rental location is located out of the airport

Please contact the staff to pick you up to ACE Rental Cars - Auckland Airport car rental when you arrived.

Once you have collected your luggage please call 0800 502 277 for collection by our courtesy shuttle. 【Domestic terminal】 Please make your way to Door 8 of the Domestic terminal, near Jetstar. You will see a shuttle area. 【International terminal】 Please make your way to Door 4 of the International terminal,follow the signs to shuttle area. Please wait for the yellow Ace Rental Cars Shuttle van and signal the driver. You will be transferred to our office for vehicle collection.

Drop-off Instructions

If returning your vehicle outside of business hours, simply park outside our branch, lock the car and place keys in dropbox on the right-hand side of the front gate. Please note, our shuttle services are not available outside of business hours, and you will need to make your own way from our branch to the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:30 -17:00	08:00 -16:30	08:00 -16:30	08:00 -16:30	08:00 -16:30	08:00 -16:30	08:00 -16:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

NZD 5/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 10/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 10/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 10/day

Cross Border

To be updated

Cross Islands

Must-not:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500-5900 for other car models.

NZD 5500 for Peugeot 3008 Aut.,

Theft Insurance Excess differs by car model:

NZD 0 for other car models.

NZD 5500 for Peugeot 3008 Aut.,

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.3 mi from Auckland Airport

Railway Stations

9.9 mi from Britomart Train Station

Hotels

1 mi from Naumi Auckland Airport

4.6 mi from Allenby Park Hotel

8.9 mi from Waldorf St Martins Apartments Hotel

Other Landmarks

7.7 mi from Mount Eden Domain

9.8 mi from Sky Tower

10 mi from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL

Map view of ACE Rental Cars Store Location

coordinates: -36.985959 174.7892579

Location Images

ACE Rental Cars-Auckland Airport-240231-store

The Rental Desk

Guest Reviews

Total points： 8.0 / 10 Very good

Vehicle condition: 6.5
Vehicle cleanliness: 6.3
Spaciousness: 6.8
Counter staff: 7.0
Pick-up location: 6.5
Drop-off location: 6.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

c.cargill
Auckland
5 /10 Average
Reviewed: Sunday, December 22, 2024
The staff at pickup weren't very helpful and kept us waiting a long time for a car that looked like it had been through the wars. The passenger seat was extremely uncomfortable and the car was not new. It also smelt like the previous occupant smoked. The drop off location was not easy to find. Would not use this company again.
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J.Lawrence
Auckland
4.7 /10 Average
Reviewed: Sunday, December 22, 2024
Car was damaged and in poor condition inside and out. When we mentioned this the counter staff didn't seem to care. We weren't shown around the car or given instruction. It had alot of miles on the clock and we were concerned it would get us to our destination. The age and condition of the car it should not be on the road for hire. For the amount of money we paid for hire we did not expect to get something as old and damaged. We are going to put in a complaint to both ACE and AXA insurance. We are still awaiting the return of the $750 holding fee from ACE.
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l.tang
Auckland
7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.
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D.Alcantara
Auckland
8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
I have booked cars before and this time was the only that I didn't like much. The car wasn't economy as said before, also it was an old car, which made me be worried with some noises during the trip. Also the price on the app was totally different.
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J.Hepworth
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great team at ace, really helpful when I needed to extend the rental a few days.
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J.Dvorak
Auckland
8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
all good
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
très non rapport qualité prix
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Anonymous
Auckland
8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
We were slightly awkward customers and kept changing details about where we were going to drop off/pick up the cars. At every point the staff were helpful and kind, and could always accommodate us whatever we asked for. It might be nice for them to make it clearer where drop-off points are not actually in the airport, though!
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K.Hetherington
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service from start to finish very good service
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Anonymous
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Mid-sized sedan car was provided as the ‘mystery car’ on arrival. No issues with the car during the 2 week hire period. Easy process at pick up and drop off. Helpful staff and only 5-10 minutes shuttle away from the terminal.
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great car.We got a Hertz car as Ace had closed for the day by the time we got there.
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N.Pasaoa
Auckland
9 /10 Excellent
Reviewed: Sunday, December 22, 2024
There’s is no afterhours support. After 4:30pm, there’s no one to talk to.
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C.Pomeroy
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car was great, staff was helpful,
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L.Gillespie
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car was more than up to the job required although sat nav would have been better as an option Staff at ace couldn’t be more helpful
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J.Fakan
Auckland
8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
The car handled really well but only after the lane control was turned off. It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.
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Tim Richards
Auckland
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The vehicle model did not match the reservation, and they forced us to take a car with engine problems. After returning home, the complaint took a long time to resolve. Very dissatisfied.
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Miranda III.
Auckland
4 /10 Average
Reviewed: Sunday, December 22, 2024
I booked a Mazda 2 but got a Tiida with 170,000 kilometers on it. The air conditioning was poor. The return address was wrong as they had moved. It took over 3 hours to find the right place, and I had to pay for an extra day due to the delay.
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Mary Giles
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied. Easy pick-up and drop-off process without any unnecessary sales pitches. This was my first time renting a car abroad.
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Page Kitty
Auckland
6 /10 Average
Reviewed: Sunday, December 22, 2024
Average. Cannot be reached with a domestic phone card, only a New Zealand phone can connect. It's inconvenient.
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A.ABDILLAH
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The vehicle exceded my expectation and was in very good condition and very clean. Pick up and drop off processes were very simple and fast. The staffs were also very helpfull.
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