QUEENSTOWN AIRPORT CAR RENTAL REVIEWS

Great car in good condition. No issues at all.

I booked 2 bookings by mistake, I thought 1 was cancelled but it had been put under my husbands email. I am awaiting to see if I get the refund back. The hire car comp many said they would refund it if QEEQ agreed. No update yet

Not good, excessive fines, monopolistic behavior.

無償アップグレードを提案してもらったが、サイズが大きすぎてお断りした。車の交換も快く対応してもらえた。

飛行機の遅れにより、ピックアップが1時間遅れたが、日本語でLINEにて連絡したところ、現地に速やかに連絡してもらえて助かった。パスポートの翻訳も、国際免許代を節約することができ、ありがたかった。

Excellent customer service.

Very satisfied

All good. They encouraged us to take photos of the vehicle which we did, and it is ESSENTIAL to have them when you return to prove minor dents were already on car.

All good

I thought the car was great value for money. Friendly staff and relatively painless process

Excellent service

SUV available immediately Staff very friendly and helpful

I booked a Toyota Prado, but the first car I received was a Ford Everest without the equipped snow chains. I initially wanted to add this service, but the counter staff said it was included, which means the car should have had them. When I realized they were not there, I called, but no one answered within half an hour, and it still wasn't 9 PM, their closing time. The next day, coming down from the snowy mountain, I noticed a strange brake noise, a fault on the dashboard, and the steering wheel pulling to one side. After contacting the store, they asked me to return for an inspection and replaced it with a Mitsubishi Pajero on the spot. Since the store was in the opposite direction of my accommodation, it took an extra hour and a half round trip, plus I waited half an hour for the inspection and car swap at the store. I hope you can compensate for the inconvenience to my trip, the potential safety risks, and the wasted two hours.

good

good

Car was perfect for our needs a clean. Counter staff and shuttle drivers were very friendly and helpful

I have used QEEQ many times now and have always been happy with the price and booking system.

Nice car

Price saving

I didn't have to wait long for the hire car. The process was very quick, less than 10 mins and all staff were extremely helpful.

It was easy to book through QEEQ.COM and the team were responsive, communicating with and checking with EZU to answer the questions I had.

Excellent car rental service

The whole experience was easy & the staff very pleasant

All good

Very disappointed that Tesla not available! The excuse Hertz gave is arbitrarily wrong. Should take Tesla off the orders if they have sold them all. Highly recommend the polestar, if a Tesla is not available. Prefer a Tesla

Well done! Best bargain hire ever!

Everything above excellent

Smooth as butter.

I recently rented a car with Arentals and received an upgrade to a Toyota Rav4, which was a nice surprise. The car was smooth and enjoyable to drive, and I didn’t experience any mechanical issues. There were a few noticeable scratches on the exterior, and the windshield wipers seemed like they needed a bit of maintenance, but otherwise, the car was in good shape. Unfortunately, my experience with the incident handling process was less positive. I reported a minor incident that I estimated should cost around $200 to resolve, yet Arentals blocked $2500 on my credit card. This felt excessive. Additionally, the claims process seems quite lengthy—they informed me it could take 2-3 weeks to complete, and they would only send me an invoice at the end. I think a faster, more transparent claims process would really enhance the customer experience. Overall, I enjoyed the car but was disappointed by the high hold and extended claim process

Very satisfied