CHRISTCHURCH CAR RENTAL REVIEWS

no the was as expected

all good

Thank you.

Thank you. Do provide good promotion or discount.

I rented there because of high rating to do with customer service. But the vehicle was really awful and when I called for help mid-rental the staff were utterly unhelpful.

They give clear instructions proactively and response timely. Only thing is the finance part made me a bit concern that they didn't receive the funding from Qeeq in time and double charged me on additional driver fee and requested me to get refund back from Qeeq. This might be internal process between Yesaway and Qeeq to be improved. Too troublesome for me to work on the refund between the 2 companies.

Van was disappointing, vibration, brakes, inside was tidy but outside was rough.

yes would use again

easy process

I went to so much trouble to ensure I book a Ford Mustang (which is celebrating its 60 year anniversary in 2024) as a surprise for my wife who happened to turn 60 on the 29th September 2024. Needless to say it was impossible to find another Ford Mustang an hour before I was to book out of our hotel so we trundled along in a RAV 4 which I would not drive if you paid me back in Australia. As you can imagine it was an absolute mood spoiler on what should have been a HUGE surprise. I understand that cars get damaged (which is what I was told) but to then offer an entry level RAV 4 as replacement is a slap in the face – I would have thought that the least your company could have done was to offer us a complimentary upgrade – what I would have expected of your company was to advise me upfront that the vehicle was not available, when it became evident – but I guess that is too much to expect given the volumes of customers you deal with.

Exceeded expectations! they were so great to deal with from when the shuttle picked us up, to signing paperwork and offering the pre-paid fuel. We even upgraded to a Hydbrid car and all was very reasonablly priced

easy to use

Friendly and convenient.

Good

Yesaway itself was OK - It just wasn't what I had booked

Perfect rental

Perfect

Good value. Helpful staff.

Excellent customer service, and the car was comfortable and worked well

The car ran very well and very economical

All good

Zi at Ace in Christchurch could not have been more helpful. He gave us a paper map (yes - they still exist!) and great advice. Oh yes, and the brand new car. Ace is part of Hertz.

Qeeq is a bit different, but now we have got the hang of it, we will be using it again. We especially like the reserve for $1 feature.

As I stated above, the car given to us was smaller than what we booked. The counter staff members were not accommodative to our request for a slightly bigger car as we had more baggage, which was supposed to fit well in the car we had booked. Also, we had to pay a speeding fine of NZD 30 through SNAP that charged us NZD 50 as administrative charge, which was a rip off! The staff at the counter was not particularly friendly and took longer time to attend to me particularly when I returned the car.

Qeeq is a good platform that I use often. You need to evaluate your car rental partners more carefully, based on the customer feedback. My earlier experience in San Francisco was particularly bad and here again in New Zealand, the experience was SNAP was only average. Also, when most car service providers had offices within the Christchurch airport, SNAP had their office away from the airport. This required making a call to them on arrival at Christchurch airport for a pick up service, which means we had to wait for their pick up vehicle to arrive. This was time wasting and not convenient when you have more luggage with you.

Apex is fine

Good service and not pushy. Gave options and shared the price difference.

Good

Customer service was great and staff members were very friendly to answer any enquiries I had asked. Thank you for making this an easy and enjoyable experience .

Was raining lightly when we picked the car up, so going over it for damage was a little difficult. Not used to online signing, being 70+ we're old school. Drop off was a breeze and the lady was extremely helpful and very pleasant to deal with. The shuttle to the airport was great.

In hindsight, i probably should have organised the insurance bit before picking up the car.