QUEENSTOWN CAR RENTAL REVIEWS

Not good, excessive fines, monopolistic behavior.

Very satisfied

Excellent customer service.

Very satisfied

Excellent service

Very satisfied, the whole process was smooth.

Good

I booked a Toyota Prado, but the first car I received was a Ford Everest without the equipped snow chains. I initially wanted to add this service, but the counter staff said it was included, which means the car should have had them. When I realized they were not there, I called, but no one answered within half an hour, and it still wasn't 9 PM, their closing time. The next day, coming down from the snowy mountain, I noticed a strange brake noise, a fault on the dashboard, and the steering wheel pulling to one side. After contacting the store, they asked me to return for an inspection and replaced it with a Mitsubishi Pajero on the spot. Since the store was in the opposite direction of my accommodation, it took an extra hour and a half round trip, plus I waited half an hour for the inspection and car swap at the store. I hope you can compensate for the inconvenience to my trip, the potential safety risks, and the wasted two hours.

Very satisfied, they provided a brand new car.

Satisfied

Extremely satisfied

Car was perfect for our needs a clean. Counter staff and shuttle drivers were very friendly and helpful

I have used QEEQ many times now and have always been happy with the price and booking system.

Overall okay

Very satisfied. The staff at the rental office were very friendly when we picked up the car. Although our English was not good, they patiently explained all the necessary details. After completing the procedures, a staff member even led us to the car.

The new store's service is enthusiastic, they even helped me get a pillow. Free additional driver, affordable price, full insurance with high cost-performance, no worries!

Excellent car rental service

The whole experience was easy & the staff very pleasant

All good

Very satisfied

Excellent! Great care! This was the best car we rented among the four in New Zealand's North and South Islands! The 2.0 engine performs much better than at home! Great handling and very maneuverable! Super easy to drive! The staff were wonderful! First-class service!

Good car condition and great service