CAR RENTAL REVIEWS ON ACE RENTAL CARS AT CHRISTCHURCH AIRPORT, CHC

Véhicule en mauvais état avec plus de 100000 km..

Great service and great car - no issues at all. At drop off location, they even used their shuttle bus to drop me somewhere other than the airport (not a big detour though) - nice touch.

Very satisfied

The car return location at ZQN was closed due to lack of staff. They asked us to return the car in Hertz counter. We always missed our flight because of this.

Good and puntual service, though I would like the price drop protector to be more reactive.

Exceeded expectations! they were so great to deal with from when the shuttle picked us up, to signing paperwork and offering the pre-paid fuel. We even upgraded to a Hydbrid car and all was very reasonablly priced

easy to use

Am absolutely super happy. Will be using ACE for my next car rental !! Super smooth booking, no addl charges and great experience

Great platform. Easy to book. Will use this for my next booking

Excellent! The car was brand new with only 7000 kilometers. Pick-up and drop-off processes were quick.

Very satisfied.

Excellent customer service, and the car was comfortable and worked well

The car was satisfactory for what we need it for the staff where help and pleasant when we picked up the car

Friendly and professional service

Zi at Ace in Christchurch could not have been more helpful. He gave us a paper map (yes - they still exist!) and great advice. Oh yes, and the brand new car. Ace is part of Hertz.

Qeeq is a bit different, but now we have got the hang of it, we will be using it again. We especially like the reserve for $1 feature.

The car had over 220k, beat up looking on outside, amazed that the inside was so clean

値段が安くて少し心配でしたが、スタッフの方も親切で、車の状態もとてもよく、何も問題ありませんでした！ 空港までのピックアップの予約をしなければいけなかったのがわからず、現地で電話をしなければいけないのが大変でした。 現地で使える番号は持っていないし、電話で英語で話すのもハードルが高く、ピックアップ場所や方法の説明がないのが困りました。 それ以外は全て快適でした！

最初に申し込みをしてから、オプションの追加方法などが分かりづらかったです。

Good service and not pushy. Gave options and shared the price difference.

Good

The locals are famously friendly. The lady who picked us up from the airport was so enthusiastic that I ran out of words to say. Great practice for my English! Haha

The car had a built in GPS which was very handy to have Good staff in store Staff could have walked us to the car and shown us its features and asked if we required any information about the car.

Good staff, friendly and informative

Very good website, with rapid service.

Was raining lightly when we picked the car up, so going over it for damage was a little difficult. Not used to online signing, being 70+ we're old school. Drop off was a breeze and the lady was extremely helpful and very pleasant to deal with. The shuttle to the airport was great.

In hindsight, i probably should have organised the insurance bit before picking up the car.

It's important to take photos of the fuel gauge when picking up and returning the car. The gauge appeared full when I picked up the car, but it wasn't actually full. I realized this after refueling; a full tank would cover over 700 kilometers, but the car could only go 605 kilometers when I picked it up. When returning the car, my tank showed 688 kilometers left, 83 kilometers more than when I picked it up. The rental company claimed I didn’t fill it up and charged me over 60 NZD. Fortunately, I took photos and the rental customer service helped resolve this issue for me. Based on my overall experience in New Zealand, I want to believe the rental company didn't do this intentionally, but their process needs to improve. Everything else was smooth. For Christchurch, you need to wait for their shuttle at the designated airport location. For Dunedin, simply park at the designated spot and return the keys to the counter.