Before renting a car from Enterprise, I had placed an order with another rental company, but after waiting for 3 days, the order had still not been processed. Since my departure was approaching, I canceled that order and found this company instead. To my surprise, my order was processed within 2 hours—very efficient! Additionally, prepayment is available, which was reassuring for someone like me who was renting a car abroad for the first time and lacked experience. The rental deposit was returned very quickly as well; it usually takes 2 months, but I rented the car on September 30, returned it on October 5, and the deposit was back on my credit card by October 11. Super fast!
Because we had 5 people, the previously selected car had a small trunk. The staff at the store kindly changed it to a Skoda diesel car with a larger trunk. The car was powerful, fuel-efficient, and very useful. We are very satisfied and grateful for the thoughtful and high-quality service provided by the staff.
Overall, the service attitude at Enterprise Rent-A-Car is okay, and the queue time is not long. The key issue is that they don't have the cars we need. Additionally, QEEQ charged a brokerage fee, so we were forced to rent from this company. Had we known, we wouldn't have made a reservation as there are plenty of car rental companies with more options!
“Antalya to Izmir, the Turquoise Coast lives up to its name!”
About Enterprise:10.0/10
Located right inside Antalya Airport, the process was very smooth. The car was in the nearby parking lot, a diesel Qashqai, very new and clean with 360° driving view.
The service was very good, but the fees were not consistent with what QEEQ informed. They overcharged by more than 100 lira. A deposit of 15,000 lira was taken.
We had a tough time renting this car due to issues with the credit card payment. Our limited English skills made it unclear whether it was a problem with the card or the store's POS machine signal. However, the same card worked fine when renting from another company. Not sure why this company couldn't process it. Overall, it was quite frustrating.
This is a large company with standardized services. I booked a POLO, but they upgraded me to a new diesel Skoda, which is obviously more upscale and fuel-efficient. I drove over 1500 kilometers, and the fuel cost was less than 1000 yuan. When returning the car in a different city, I was in a rush and couldn't find the drop-off point. I just drove to the terminal, and the airport car rental staff helped me return the car. Very satisfactory.
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