The service was excellent. Although I arrived in Antalya at 6 AM, the staff was already waiting outside the airport. The store is just a few minutes' drive from the airport. The car I got was in great condition, the staff explained everything clearly, and there were no hidden fees. When returning the car, the staff was on time for the 5:30 AM drop-off at the airport.
Straight forward operation. Our flight arrived early. (Imagine that) They were accommodating and found us a car. They came to airport to give us car right at Antalya airport. No upcharges. No extra charges. No games. Gave us a whatsapp number to use. Responsive servuce. Will use again.
The address provided by the rental company was incorrect. When returning the car, despite the agreed time and place, we still had to call and urge them. We were in a hurry to catch our flight!
Very convenient. Both car pick-up and return are at the airport. The staff always arrives more than 30 minutes before the agreed time, and the vehicle inspection and return process are smooth without any issues.
Returning the car was very troublesome. There are three terminals at Antalya Airport, and as foreigners, we couldn't figure out which terminal to go to. When we arrived at the airport early to return the car, they were not happy about it. Additionally, they asked us to pay for parking when picking up the car, which we didn't understand.
Everything else was great! Just one issue—the website listed a manual transmission, but the car provided was automatic. It didn't affect my trip, but the planning wasn't perfect, so I didn't fully enjoy my vacation. I'm planning another trip soon.
The service provided at both pickup and return was acceptable. However, since the communication about the pickup location was mainly handled by the customer service of Zuzuche, I believe that the inconvenience and additional costs caused by the confusion regarding the pickup location are not related to CIRCULAR CAR HIRE.
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Ruth Moore
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