Europcar, Auckland International Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Auckland International Airport Information, Car Rental Instructions & Policies

Address

AUCKLAND INTERNATIONAL TERMINAL

Telephone

+64092750066

Pick-up Instructions

The Europcar - Auckland International Airport car rental location is in terminal

You can walk to the counter of Europcar - Auckland International Airport car rental.

Domestic Arrivals: Domestic travellers can find rental car operators on the ground-floor of the multi-level car park building, directly opposite the domestic terminal forecourt International Arrivals:At the international terminal rental car services are located next to the arrivals area on the ground floor.Auckland International Counter - Is located within the airport on Ground Level. As you walk out to the Public head towards your right. The Europcar Counter is the 4th Rental Car Counter on your right.

Drop-off Instructions

Domestic Returns: Domestic can find Europcar rental returns on the ground-floor of the multi-level car park building, directly opposite the domestic terminal forecourt. Return the key to the Europcar counter before checking in. International Returns: To return your Europcar vehicle, stay in the right lane as you approach the Terminal, follow the Rental Car sign. Park in anyone of the Europcar Sign Posted Bays. Return the key to the Europcar counter before checking in.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 18 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Toddler car seat rental

Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)

NZD 13/day

capped at NZD 65

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

USD 16/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 10/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 13/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 13/day

Tire chains rental

Prices and inventory depend on local stores.

USD 14.38/day

capped at USD 103.5

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Europcar vehicles are not permitted to travel on the ferry. For this reason we operate the inter-island travel service, whereby, the car is left at one ferry terminal and another car is waiting for you at the ferry terminal on the other island. Europcar only allows customers to exchange their vehicle once for cross-island travel，and does not support multiple vehicle exchanges between islands. Please contact Europcar no later than 5 days prior to your ferry crossing.Email: info@europcar.co.nz

Ferry Transportation: Not Allowed

Europcar does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Auckland Airport

Railway Stations

10.8 mi from Britomart Train Station

Hotels

1.9 mi from Naumi Auckland Airport

4.9 mi from Allenby Park Hotel

9.9 mi from Waldorf St Martins Apartments Hotel

Other Landmarks

8.6 mi from Mount Eden Domain

10.7 mi from Sky Tower

10.9 mi from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: -36.9993 174.7879

Location Images

Europcar-Auckland International Airport-9054-store

The Rental Desk

Europcar-Auckland International Airport-9054-telegraph

The Sign

Guest Reviews

Total points： 7.9 / 10 Good

Vehicle condition: 4.3
Vehicle cleanliness: 4.0
Spaciousness: 3.9
Counter staff: 2.8
Pick-up location: 3.7
Drop-off location: 3.6
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

S.Puleosi
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: I just love this car
Dislike: No faults to mention
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N.Jones
Auckland
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was just what we required.Great to drive and very clean and tidy.
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S.LYON
Auckland
7.7 /10 Good
Reviewed: Sunday, December 22, 2024
To pay the huge price for 2 days car hire a GPS should be accessible in the car at no extra charge.
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I.Duley
Auckland
7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Waited too long to get the car and staff were not very helpful.
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Christian Kelbrick
Auckland
6.3 /10 Average
Reviewed: Sunday, December 22, 2024
Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.
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A.Tolley
Auckland
7.3 /10 Good
Reviewed: Sunday, December 22, 2024
New car. Low kms. Engine Size not shown on Website
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Y.Ho
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was expected my expectation in a positive way as I was upgraded to a larger SUV which is nice and spacious. It took awhile to queue to pick up the car. I think it could do it better with more staffs.
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DD
Auckland
7.7 /10 Good
Reviewed: Sunday, December 22, 2024
There weren’t any spaces to park the car at the rental return at the Wellington airport.
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R.Buckthought
Auckland
8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
We arrived to find the car we had booked wasn’t available They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers. We ended up taking the people mover as we had two small girls with us The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all
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lvca
Auckland
7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The chek-in was a total disaster, about an hour with nobody in front of us. They said the problem was all on Easy Rental that messed up everything.
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T.Storer
Auckland
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.
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Anonymous
Auckland
7.3 /10 Good
Reviewed: Sunday, December 22, 2024
When traveling through NZ, was NEVER told that needed to change cars at the ferry, between the north and south island. Had to change all my ferry bookings at the last minute. Absolute nightmare of an experience and neither Europcar nor Easyrentcars.com wanted to take the blame for the lack of notice. VERY unimpressed with both. Would have rented from other companies if rentals hadn't been sold out.
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WOJTEK
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Smooth and easy
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Anonymous
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
worked good !
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P.Fielding
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Some confusion as to where to pick up the car from, Domestic or International. Took a long time to get processed. Instructions to go to car pick up point were confusing but finally worked it out.
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C.STEIRN
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
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S.Rattakham
Auckland
7.3 /10 Good
Reviewed: Sunday, December 22, 2024
We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost. Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid. After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage. So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked. We delayed three hours in car rental situation so we have to skipped some program to catch up the rest. It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future Regards,, Sannpat Rattakham
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Anonymous
Auckland
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Bonjour nous avons eu un problème non pas avec le véhicule upgtafé ( payant) électrique mais avec l'impossibilité de recharger aux bornes car il faut télécharger des applications uniquement disponibles sur le store NZ. Donc on s'est retrouvé coincé à Hamilton avec l'obligation de retourner à Auckland et de changer de véhicule pour du diesel !!! En revenant à l'aéroport ( une journée de perdue) le personnel d'Europcar à reconnu que l'information pour obtenir une application spéciale permettant de recharger aux bornes pour les non résidents en Nouvelle-Zélande louant chez Europcar ne nous avait pas été transmise. Pire, le jeune homme au départ nous avait dit qu'il suffisait d'une carte bancaire pour recharger aux bornes partout en Nouvelle-Zélande, ce qui est absolument impossible. Reconnaissant leur erreur, ils nous ont donné un Pick up ford Ranger diesel à la place, très bon véhicule mais dont nous n'avions pas vraiment besoin pour 2 alors que nous souhaitions le remboursement de la journée perdue pour revenir à Auckland avany que la charge de la batterie ne soit épuisée. À noter que nous sommes restés plus d'une heure au téléphone avec l'assistance europcar avant de décider de retourner à Auckland et que les 3 personnes qui se sont succédées ont été incapables de donner la bonne information et de résoudre le problème. L'upgrade nous a coûté plus du double et nous sommes vraiment déçus que leur erreur n'ait pas été financièrement prise en compte. En revanche, rien à dire du côté de qeeq.com dont le service et l'application sont formidables.
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A.HAYASHI
Auckland
8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
素晴らしい最新の車でした。荷台や室内に前者の残したボトルなどがあった。
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Burke Jacob
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
They provided a new model Mitsubishi SUV with good performance. The pickup process at the airport was convenient and efficient.
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Bernard Sara(h)
Auckland
6 /10 Average
Reviewed: Sunday, December 22, 2024
Overall, the customer service is efficient and the staff are attentive.
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Lillian Scripps
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy pickup, brand new car provided, excellent service.
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Fabian Victor
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
QEEQ is very responsible and great
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Ives Cooper
Auckland
6 /10 Average
Reviewed: Sunday, December 22, 2024
Pickup at Auckland Airport on the North Island was quick, but it was slow at Picton Terminal on the South Island.
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Valentina Bethune
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, convenient, fast, good attitude, recommended
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Myron Hewlett
Auckland
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Poor service, waited a long time, constant upselling, the car had only 3/4 tank of gas. Ordered a booster seat but got a child seat instead, with no refund.
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Maxwell Daniell
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great experience. The car was clean and almost new. Very comfortable!
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Jenny Carrie
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Everything was great. Picking up and dropping off the car was convenient with no inspections, showing full trust. I wanted to give 5 stars, but during pickup, they convinced me to buy what seemed like battery insurance. My English isn't good, so I didn't understand and paid an extra 100 NZD even though I had already bought full insurance!
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Abel Pulitzer
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
There was almost no one when I arrived, so I didn't have to queue. It appeared to be a South Asian lady who arranged my order. She was friendly and enthusiastic, and provided detailed instructions on the return location and process in Wellington.
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Betsy Butler
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service, no queues.
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Mirabelle Ingersoll
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service attitude. Although I don't understand English well, they patiently used a mobile translator to communicate.
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Michelle
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall service was good, but I was fined for returning the car with 10 liters less fuel, and the penalty was calculated based on 35 liters at double the fuel price. It seems unfair to me.
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Maud Lynd
Auckland
2 /10 Poor
Reviewed: Sunday, December 22, 2024
There is information asymmetry between the outlets. They promised something to the customer but couldn't fulfill it, claiming there were no cars available.
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Bernard Sara(h)
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service attitude was great and the explanation was very clear.
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Archibald Samuel
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very professional
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Truda Jones
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
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Phyllis Morgan
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.
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Milo Ruth
Auckland
2 /10 Poor
Reviewed: Sunday, December 22, 2024
This experience was very poor; they couldn't solve my problems properly. They kept shifting the responsibility to the car rental company. I rented the car from your platform, not directly from the car rental company, so of course, I would come to you when there's an issue. How you communicate with the car rental company is not my concern. They just shirk responsibility and don't want to take any. This rental completely messed up my travel plans. I will not rent a car from this platform in the future, nor will I recommend it to people around me.
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Zenobia Oscar
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good
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Calvin Joan
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was very new
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Hilary Rusk
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
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Phil Adela
Auckland
6 /10 Average
Reviewed: Sunday, December 22, 2024
Switched to a Ford Mustang Mach-E, and the condition was average.
We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)
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Patrick Ziercke
Auckland
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent Employee at the Auckland airport and the Wellington airport! Car was amazing!
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Timothy Ross
Auckland
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere
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Bblythe Brooke
Auckland
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service attitude was not very good, and no one guided us to the car. They also didn't specifically emphasize how to handle the return if it was outside business hours, which left us in a passive situation. The overall experience was not very good.
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