10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything good, only when we drop off theres a little scratch that we dont know about it (nothing happened) and it didnt mentioned in the form too.
They said its up to europcar germany (we rent in germany and drop off in switzerland.
We dont know is it going to be charge to us or not, hopefully not. If not charged so we give 100 for our experience with europcar.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything smooth
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
They didn't give me the car I booked because I was late because of the airport process , they let me wait for 30 mins then they upgraded me .
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They gave us a f-PACE .. so it exceeded our expectation
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Almost new car with only 3.000 km. No problems at all.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Good service attitude
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Even though there were few people, the process was slow. Not sure if it's because I didn't buy their insurance, but the efficiency was very low.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, pretty good. I booked a Touran, but got a Mercedes Viano, a 9-seater van, which was too big. After discussing with the counter staff, they changed it to a Passat wagon. Overall, I'm satisfied.
Read More >Quintina Armstrong
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The company is pretty good; the car models are relatively new. The car I got had only run a little over 10,000 km and was in great condition.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very professional, and the accident-handling process is simple!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Multiple counters, no need to queue, and smooth communication.
Read More >Jeffrey Carnegie
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very reliable
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Returning the car was convenient, the young man handling the return was friendly, and the inspection was quick and straightforward.
Read More >Harley Marcellus
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service, detailed explanation.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great and convenient.
Read More >Mirabelle Ingersoll
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Frankfurt Airport has clear signage, making it easy to find the car rental shops, as all rental companies are together. Picking up the car is very convenient. Following QEEQ's instructions, I showed the staff the translation, driver's license, and order, and the process was done very quickly. I booked a BMW 5 series but got a Mercedes E-class wagon. The car was in excellent condition, with only 20,000 kilometers—pretty much a new car.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and dropping off the car were both within the terminal, which was quite convenient. All I needed to provide was a translated driver's license, saving on notarization costs. Overall, I am fairly satisfied!
Read More >Parker Gladstone
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I rented the car at Frankfurt Airport. The rental station was large and well-organized, with all the major companies together. Car rentals are very developed here.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
They promoted windshield and tire insurance. The Audi A3 was replaced with an upgraded Golf model. The car was in great condition, only 1000 km on a new car.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The store usually changes cars. There's generally no need to pay extra for a car upgrade. For cars of the same price, check them first. The service attitude is good, especially the staff at the car lot who are very friendly.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
It's almost impossible to get the car you originally booked, and selecting a new car at the store takes some time. The most effective way is to let the store recommend a car without additional charges and check it out in person. If you only look at pictures and listen to explanations at the counter, it will be time-consuming and ineffective.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
We arrived at the store in the morning, and there were only three staff members, resulting in long queues. We waited almost half an hour to get served. When returning the car, we followed the GPS address provided on the rental website, but it was incorrect. Luckily, we drove another kilometer and found the correct drop-off point with English signs; otherwise, we would have wasted a lot of time. We rented a Volkswagen Passat estate, but received a Kia Carens diesel version instead. The car was new, spacious, and quite good overall.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The Europcar branch at Frankfurt airport is excellent.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The front desk staff weren't very competent and mixed up my order. They informed me that it was canceled, forcing me to spend a long time on an international call to verify.
Read More >Parker Gladstone
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Friendly, no pressure to purchase additional services. They even gave us a free car upgrade, a fantastic experience!
Read More >Bertha Masefield
Frankfurt
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very unsatisfied. It's been four months since my car rental, and they still haven't addressed the issue of overcharging. The car didn't have a navigation system, but they still charged me for it. They also claimed there was a scratch on the front bumper when I returned the car and said they needed to assess the damage and charge me. Four months have passed, and there's still no conclusion. The overcharged fee has not been resolved either.
Read More >Gwendolyn Elinor
Frankfurt
2 /10 Poor
Reviewed: Sunday, December 22, 2024
We recorded a video during pickup showing an issue with the rim. When we returned the car, they claimed there was a problem with the same rim. We showed them the video, and they verbally acknowledged it and said it was noted and there would be no charge. However, four days later, we were still charged.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Efficient but the reserved model was not available, had to upgrade to automatic for an extra fee
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient, got the vehicle smoothly
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
First time encountering such an issue. Paid a deposit but they couldn't find it. Bought full insurance but they said it wasn't available. Ended up paying half more than expected, and they were extremely impatient.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They gave me the wrong model and it was a lower trim. I was supposed to get a Mondeo but had to pay extra to switch cars.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The company is good, highly recommend.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental company is right outside the airport. I upgraded to a B200 for a few extra Euros per day, and it was very comfortable to drive.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
After the accident in Füssen, the procedure to switch cars was a complete mess, causing a two-day delay in my plans.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There has been no follow-up after requesting the charge details and reasons, even after providing photo evidence. This is quite disappointing.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy and convenient pickup, very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fast and good service
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The credit card was charged 4 times! They insisted it didn't happen, and the issue is still unresolved. My credit limit has been maxed out and I can't use it anymore.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Service attitude is acceptable.
Read More >Kimberley Howell(s)
Frankfurt
6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff's attitude was somewhat indifferent.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The rental service agent's attitude changed when they realized I booked through QEEQ.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Waited in line for an hour, the car model I reserved wasn't available, and they gave me a Ford Focus without any explanation. I refused and said this wasn't the car I booked. They said I would need to wait at least another hour for my reserved model. In the end, after waiting another hour, they only provided an electric Mercedes. Charging and driving on the highway in Germany is not convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No queues
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Since we arrived in Frankfurt on an early flight, there were two groups before us, and we waited for a while. I had booked a seven-seater car. The customer service offered us a five-seater Volvo going back to Zurich with a 450 Euro one-way rental fee if we were willing. Considering our comfort, we decided to stick with the seven-seater we originally booked.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pickup and drop-off with the rental company is very convenient, hardly any waiting in line. The car is relatively new and in good condition. Satisfied with the service!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
I went there early in the morning and got the car after waiting for two groups.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
It didn't take long to queue up.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quick order processing, simple procedures
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The waiting time in line was a bit long.
Read More >Stephanie Smedley
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There was no queue because I arrived early in the morning.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Poor attitude, the car had issues, and they were annoyed with us. We had a 9 AM reservation but no car was available. Waited 2 hours to get the car.
Read More >Augustine Windsor
Frankfurt
4 /10 Average
Reviewed: Sunday, December 22, 2024
First, they said there were no cars available and suggested an upgrade for an additional 29 euros per day, but ended up charging 110 euros for the last two days. The charge included an airport service fee, which was never mentioned.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good. If you need to pick up the car, it's best to take the T1-T2 shuttle bus instead of walking back and forth. The pickup process is very quick, just a couple of sentences and you're good to go.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service from the major rental company was very good. They proactively upgraded us to a larger vehicle when they learned we had a lot of luggage.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Average, they promoted insurance and the car provided was different from the one booked each time.
Read More >Annabelle Robeson
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The entire process went smoothly without any issues, and I received a brand new car. Remember to clean both the interior and exterior at the self-service car wash when returning the vehicle. Buying a €5 wash token from the machine is sufficient; don't buy extra since it’s non-refundable. Extra tokens can only be taken back home as souvenirs.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The car model provided is never the one I reserved. I booked an A3 and got an Opel, which was really hard to drive.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They forced us to upgrade the vehicle and overcharged us! How is an Audi A4 an upgrade from a Mercedes B? Ridiculous!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Many additional fees that weren't disclosed when booking.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was very clean and easy to drive.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
It's okay.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Did not inform about additional charges, directly printed it on the German contract, and deducted the amount from the credit card after dropping off the car.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
I have sent an email to the rental company addressing the issues.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Overall it's alright, but I still haven’t received the invoice. I've rented cars in Europe dozens of times and this is the first time it has been delayed this long.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
I have used Zuzuche several times, but this was my first time with Europcar, and it was a very unpleasant experience.
I had to wait in line for nearly an hour to pick up the car. The price difference caused by the prepayment was blamed on a discrepancy between their system and the agent's (Zuzuche) pricing, amounting to more than 50 euros. I had to pay their price to get the car. Even the supervisor didn’t take a detailed look or care about the discrepancy and wouldn’t answer the call from Zuzuche's representative in China. Otherwise, they wouldn't give me the car.
When picking up the car, it wasn't the one I originally booked, and I wanted to confirm if it could fit our luggage. They rudely said it was the only car left, take it or leave it.
On the 14th, returning the car went smoothly. Someone checked the car at the drop-off point, I signed a form, and there were no issues.
When it came to billing, a few days later, my credit card statement showed the prepayment deducted, but it was charged in dollars instead of euros, and they calculated it in some unknown way. I have asked Zuzuche about this several times with no response yet. Very dissatisfied.
Read More >Eugene Priestley
Frankfurt
6 /10 Average
Reviewed: Sunday, December 22, 2024
Attentive service
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible car rental company. Because my flight was delayed and I couldn't make it on time to pick up the car, they simply didn't provide any vehicle and didn't care. They also refused to refund the deposit and had a horrible attitude.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service from Europcar was quite satisfactory!
Read More >Harley Marcellus
Frankfurt
6 /10 Average
Reviewed: Sunday, December 22, 2024
Overall, the service was quite rigid. They promised to prepare a car that could cross into Italy, but upon arrival, they informed us that there was no suitable car. After delaying for two hours, the rental company told me I could go to Switzerland to change the car, so we had to start the trip with a Volkswagen Multivan.
Read More >Lindsay Smollett
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Smooth car pickup in Frankfurt and return in Rome
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The waiting time was too long and there were no cars available. Waited for over three hours.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall quite good, but some staff are too slow. The rental process went smoothly, as I'm an experienced user. Got a free upgrade to an Audi, but the built-in rearview mirror of the electric version is rather useless.
Read More >Sebastian Acheson
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service from QEEQ is top-notch. However, the Frankfurt branch was somewhat disappointing.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The car we received was quite different from the one we reserved. Can Zuzuche coordinate a refund for the price difference?
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied, they answer all questions.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The car rental company wasn't very friendly and had many hidden charges.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service attitude, good value for money
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Chinese credit card can't be used, and they didn't help to resolve it.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
They didn't give me a receipt after returning the car. Additionally, the car they provided was very old and consumed a lot of fuel. Their attitude was mediocre, and they didn't give detailed instructions on where to return the car. I had to search on the map myself. The description of the car's location was also very vague.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied, got an upgrade to an E-class.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Europcar is a large company. On the day of pickup, there were quite a few people in line, but I got the car after waiting for about ten minutes.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
This is my second time renting from this company this year. Picking up and returning the car was quick and easy.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Europcar is really not great! They added extra charges without informing us and misled us into signing!
Read More >Sara Bartholomew
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The company is good.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I reserved an EQA but it was unavailable. They offered two options: a free switch to Polestar 2 or an upgrade to EQB for an additional fee. I wanted to compare the cars first, but eventually had to pay extra. They provided a Shell charging card that couldn't be activated, so I had to go to the train station location to get a new one.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Fast car delivery, but lacked some reminders.
Read More >Lewis Bartholomew
Frankfurt
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very good
Read More >Adelaide Rockefeller
Frankfurt
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied and efficient
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quick service, short waiting times
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I booked a Volkswagen Touareg four months in advance, but they gave me an Audi A6 instead. This is hard for me to accept, but I had no choice because there were no other cars available, and the rental company didn't provide any explanation. We are a family of five with a lot of luggage, so we booked a large car. How are we supposed to fit our luggage in a sedan? The trunk couldn't fit everything, so we had to carry two pieces of luggage inside the car, which defeats the point of booking a specific model. The website stated 'similar models', but giving us a sedan instead of another similar large car is unreasonable. Secondly, I paid 30% more for the Touareg compared to the A6. Why did they give me a cheaper car despite my higher payment? This lack of honesty affected our comfort throughout the 16-day trip. A better car with a higher price is acceptable, but a lack of basic integrity makes future bookings questionable, as paying a premium didn't mean getting the reserved car. This shows a complete lack of contract spirit.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I don't want to blame the staff at the Frankfurt Airport T1 counter, as I think he did the right job suggesting me a gasoline car instead of an EV (although I wonder the Mercedes was a reasonable option). With the change of car I was charged quite a bit at the counter additionally, but that is still understandable.
What confuses me is the mysterious 30EUR additional charge on my credit card 1 month after rental, as well as the fact Eurpocar never replied to my request for sending me a full invoice via email. At the end, their website's contacting form doesn't allow me to send this claim due to some technical error on the website.
I hope I'm the only one with this kind of experience.
Read More >
