They didn't give me a receipt after returning the car. Additionally, the car they provided was very old and consumed a lot of fuel. Their attitude was mediocre, and they didn't give detailed instructions on where to return the car. I had to search on the map myself. The description of the car's location was also very vague.

Good

Very unsatisfied. It's been four months since my car rental, and they still haven't addressed the issue of overcharging. The car didn't have a navigation system, but they still charged me for it. They also claimed there was a scratch on the front bumper when I returned the car and said they needed to assess the damage and charge me. Four months have passed, and there's still no conclusion. The overcharged fee has not been resolved either.

The Europcar branch at Frankfurt airport is excellent.

Good service attitude