Very satisfied, got an upgrade to an E-class.

Overall it's alright, but I still haven’t received the invoice. I've rented cars in Europe dozens of times and this is the first time it has been delayed this long.

No queues

There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.

After the accident in Füssen, the procedure to switch cars was a complete mess, causing a two-day delay in my plans.