The car was good, but I am waiting for the refund, I didnt receive the whole deposit 200 , only 122

The service attitude was okay, but because I did not purchase the additional insurance, the car provided was in poor condition. It was a red Kia with no power to climb hills, and the engine was unstable, functioning inconsistently. In the signal-less mountains, it almost stalled, scaring me half to death. During the 9 days of self-driving in the USA, I was constantly on edge, worried the car would break down in the middle of nowhere.

The car rental counter staff told me that LIS insurance is required by California law, claiming it's mandatory. Who would dare to break the law? They are deceiving customers! Don't fall for it! Don't expect the car rental company to help you get justice... I won't use this service again!

Arrogant attitude, insisted on extra charges

Even though they knew we were a group of six, they gave us a seven-seater car without a rear trunk. We had to fold down one seat for luggage, and two suitcases had to be crammed inside the cabin, which was very uncomfortable. When we reached Jackson, we saw larger seven-seaters and wanted to change cars, but the rental company wouldn't let us, insisting we return the car where we picked it up. Therefore, we were very dissatisfied with this rental service.

There were quite a few people, but fortunately, the car rental service counters at San Francisco Airport are numerous. A short wait was all it took.