San Francisco - Highway 1 - Los Angeles

Great company, affordable prices, new cars, simple procedures.

Overall dissatisfaction, the order was already paid for but additional taxes were charged on site. More importantly, a mandatory towing insurance of over 1000 RMB was added, with various other fees totaling an extra 283 USD.

Because we needed to install three child seats, we initially requested a vehicle with foldable rear seats. Upon picking up the car, we found that the trunk was too small to fit two suitcases. The rental company immediately provided a car with a much larger trunk. Very satisfied.

Thrifty and Dollar are now the same company so you have to wait double the length of time. They didnt have a mustang as requested so had to then come back to collect this another day.

Great service

There was no proper queuing system at the Thrifty shuttle pick up point. We had 8 pieces of luggage (inc car seat and pram) and it was impossible for us to get on the shuttle bus that takes us from the Thrifty drop off office to LAX. The buses that came were either full or people have no consideration that we arrived first. We ended up having to call UberXL.