US West Coast Highway 1

Quite satisfied

This car rental company offers relatively large vehicles. I booked a Jeep Grand Cherokee, but received a TOYOTA 4RUNNER instead, which is also a large SUV. When renting a car, make sure to carefully check each price term, as they might quietly add insurance, which you need to remove.

Not bad. We arrived at San Francisco airport in the morning, not many people, waited about 7-8 minutes.

The service attitude was good but very slow; we waited a long time. The key issue is the online price was over $150, but at the store, the price was over $360, saying I had to pay an additional $200 for insurance. I upgraded to a compact car, Corolla, for a total of $400! Originally, a friend had booked a mid-size car from National, including insurance, for $250 through another channel. I canceled the friend’s booking thinking your price was cheaper. This is truly a rip-off!

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long