7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Why until now I didn’t get the final invoice amount?
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
The wait at the Budget line at JFK was HORRENDOUSLY long. I arrived only ti find the longest queue was for Budget. I stood in line from 10.30am until 12.30 noon before i was able to get to the counter. The lady who served me mumbled away for most of the time and would walk away from the counter from time to time. It was a shoddy experience. IT WAS THE FIRST TIME I HAD EXPERIENCED SOMETHING LIKE THIS.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Issues with pick up we waited a long time to get the car in line then was embarrassed because they wanted two credit cards which I did not travel with two and additional money which I was NOT expecting!!! Ultimately charged much more than quoted upfront despite following rules returning vehicle is new condition with a full tank of gas!
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
Was so much disappointed budget did not offer the car I rented, neither similar.
Was much smaller size not enough for the baggage.
Waiting time was so long .
Staff was not very helpful
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pick up time too long.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
They didn’t have the reserved car
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car were changed for more acceptable to me with no extra charge
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
The wait for pickup was really long. There should be a way to pre-register a few things beforehand or extra staff. Also the car had a weird cut in the tire which I wasn't sure was safe but no one is on site when u pick up the vehicle so I could not ask. Also they were a bit weird when it came to tolls and I did not understand the associated fees
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
They are thief, my rate for rent was 230 so I pay 369 don't belive them
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The SUV I received was great and just what I needed to transport my family and my luggage.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was perfect, I thought it was a 5 seater and it ended up being a 7 seater. Well needed space for my family road trip.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
We told budget that we needed the E-zpass, but they didnt not put any in the car. Slow and not helpfull staff at The counter
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car was not there when we arrived. Offered two cars or a bus of 12. We decline the Offered and had to wait almost two hours while they asked Avis and found one. For this car I paid extra and called in advance to get it.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The car interior is less than clean. I would expect it to be cleaner.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was cleaned, washed and ready for me. A major plus for me and why I normally book with Budget. No last minute surprises.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Generally good service and easy process. The car lacked cleanliness inside.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
There ware some issues, car was not very clean.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The SUV had some minor scratches all over but it was great on gas mileage and clean inside.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
El vehículo es muy espacioso y económico!
El personal fue muy amable.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
The drop off location had an interior sign that couldn't be visible from the street I was lost for half hour and finally had to drop off the car in the other location.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Awesome service.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Estuvo bien
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
La recogida se demoró porque Budget cerró a las 11:00 PM en JFK y nos atendió otra empresa aliada con convenio
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
El proceso se realizó con Avis por que estaba cerrado Budget. Me asignaron un vehículo que no estaba disponible y tuve que volver a hacer el proceso.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
The radio screen didn’t work, kept jumping from station to station was very irritating
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
Disgraceful lazy and rude service, charges from card taken and not refunded promptly
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Long waiting time due to insufficient staff, crowded office space as a result.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good car
Deposit not received after more than 24 days
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
i book a car with loggege space & give me a smol car
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service was terrible. We arrived at the New York airport store on time to pick up the car, but they didn't reserve the car as per the booking terms. We had to wait for other people to return their cars. When questioned why they didn't honor the contract, they blamed the third party, which is QEEQ, and said we just had to wait. They couldn't even tell us how long we would need to wait, or offered us the option not to rent. We waited at the New York airport store for over 4 hours before getting a car. The kids were so tired they fell asleep on the floor. The car they gave us was not the model we had reserved. After much arguing, we finally got the right model. No one assisted us with inspecting the car or taking it. It was a terrible car rental experience. We will never rent from Budget again.
Read More >Patricia Whitehead
New York
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, the process is efficient, and the vehicle was a new one with 9000 kilometers. However, make sure to read the contract carefully as picking up the car half an hour early almost resulted in extra fees. Fortunately, it was corrected in time.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Picking up the car was very convenient, and the car was in great condition.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service is excellent, the car is in great condition, and there were no issues along the way.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good. Although I rented the car late and didn't manage to get a Hertz car, the Budget car was also very nice, almost new. The paperwork was processed quickly, very satisfied!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
I hope the process can be faster.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both the pickup and return processes were smooth. I didn't even need to use the driver's license translation I had prepared. Picked up the car at JFK.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I arrived at the store past the reservation time, only to be told there were no cars available and I would have to wait. The duration of the wait was unknown. After a while, they said there was an SUV available for an additional charge. I declined and waited about an hour before they claimed a car was available, a Honda Accent. The car had just been returned and was not washed. It was cold in New York, so they couldn’t wash the car. I was not familiar with the Accent and it sounded odd. I asked the staff about the car size, and they responded 'Full size'. After repeated confirmation, we started the paperwork. The staff secretly added extra items and then asked me to sign. I questioned the amount, and he claimed it matched the order. I had to show him the order for him to remove the extra items. When I finally got the car, it was a Hyundai Accent, not a Honda, which was small and extremely dirty. I couldn't see out of the car and it was undrivable. After arguing with them, they finally gave me a car of the same class as per the order, but it was still dirty and the wiper blades were ineffective, so I had to make do.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They charged us an additional 60 dollars on arrival.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Foreign rental companies are decent, but QEEQ is horrible. There's no actual QEEQ, it's just a second-hand broker. It took me a long time to find out it was budget.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was very convenient to pick up and drop off the car at different locations, and the service was excellent.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
My previous experience renting from Budget was fine; there weren’t many people in line, and the overall situation was relatively good. This time, the line was much longer, almost reaching the door, and we waited for nearly an hour. They initially gave us the designated car, but we couldn’t find it after searching for a long time. When we asked an employee at the pickup location, he said the car wasn’t available even though it was clearly the one reported to the counter via the radio. For some reason, that car had been taken. We had to go back to the counter to talk. After waiting for the counter staff to finish assisting other customers, they offered us a replacement car. However, when we started it, a yellow light on the dashboard indicated an issue. We found the same employee again, and he said the light was faulty and told us to go back to the counter to get another car. On our third trip inside, the line was still extending to the door, and then we found out there were no more cars available of the size we booked since many people had reserved full-size cars. We waited and waited, but no one from the rental company offered us an upgrade. Eventually, they said they had a Chevrolet Malibu available, but it needed to be washed first. We waited for another hour before finally getting the car, spending a total of two hours, the longest I’ve ever spent renting a car. Because of this experience, I might not rent from them again. Additionally, I discovered another problem: the EZPass in the car didn’t work when passing through toll roads, so we had to pay cash, worrying about fines and whether Budget would charge additional service fees. Later, when we returned the car, the counter staff assured us there would be no fines or service fees, but I’m still unsure what will happen.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Arriving at JFK Airport in New York around 3 AM, there weren't too many people renting cars, about six or seven. I waited in line for about half an hour, completed the formalities by around 4 AM, and then had to wait more than twenty minutes to get the car, wasting my precious two hours.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Not only were there extra charges, but the service at the JFK Airport location in New York was terrible.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Extremely slow, long queues with fewer and fewer staff. Spent an hour waiting in line. Very bad experience
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
It would be better if there were machines.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
There were many people both when picking up and returning the car, but there were only two counters. The wait was very long.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The car provided did not match the reservation. When questioned, they said the store never had a Camry. If we wanted to change the car, we were told it would cost extra. Additionally, they charged an eToll fee of $25 per day for 3 days.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Normal speed
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It's okay
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service attitude
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Arrived a little after 4 AM, the gentleman at the counter was very nice.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The car pickup process took up to two hours. We arrived at the pickup point 15 minutes earlier than our scheduled time, but had to wait in line and only got the car two hours later. When returning the car, the agreed return point was actually closed two years ago. Can you believe it? Yet, it's the truth.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Simple formalities, no hard sell on various insurances.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good, the car is very new and easy to drive.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
We called to change the drop-off city midway, the customer service was very efficient and the service was excellent.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall responsible, but strictly business and not going the extra mile.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
I arrived 30 minutes early to pick up the car, they said no cars were available and suggested an upgrade. I chose to wait, and 10 minutes later they provided a car of the same class. They handed me a bunch of forms to sign, and though my English is limited, I trusted them and signed. Fortunately, there were no issues. The return process was simple, taking only about 2 minutes. Overall, the experience was quite good.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff at Budget persistently tried to persuade me to upgrade to an SUV for an additional $50 per day. After some insistence, they offered a cheaper upgrade for an extra $15 per day. I'm not sure if it was due to the reserved model being unavailable, forcing an upgrade. Being inexperienced, I took the upgrade, but later realized there wasn't much difference—it was still a hatchback. This was my first time renting from Budget, and I wasn't very satisfied.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
We arrived at the store at 1 am and needed to unlock a credit card via an app, but there was no WiFi available. The staff refused to offer a hotspot, forcing us to take the subway back to the airport terminal to access free WiFi.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very efficient
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Professional and efficient service
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Average
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car pickup process was very simple.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff at Kennedy were really polite. I originally booked a car with Dollar, but due to a locked credit card, I had to switch the reservation last minute. I initially reserved a Toyota Camry, but they gave me a Kia W5. I noticed one of the tires had low pressure, so they replaced it with a Chevrolet Malibu. Although I felt the Malibu was a lower tier than the Camry, it was around 4:30 PM and I still had a 5-hour drive ahead to my destination. Because of the language barrier, I just took the car and left. Nonetheless, the staff were very accommodating, checked my order, confirmed I had full insurance, and asked where I was headed to determine if I needed an EZPass. Overall, I am satisfied.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Thank u
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
I had to wait TWO HOURS to get my car. This has never happened to me before. There was a long line and not enough counter staff--between 1 and (rarely) 3 the whole time I was waiting. They were slow and not entirely competent, and their systems were not working well. I will not rent from Budget again!
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car exceeded its expectations as we weee given a larger vehicle.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Budget was good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The quality of the car was better than expected.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Wait at the pickup is unbearably long.. was expecting a much smoother pickup since all information was provided months ago and reservation was made with full prepay long ago
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
I had lost days on my trip, had to cover additional hotel costs.
lost a meeting which i had to reschedule for September.
lost days on my bookings that i paid for.
How was i to drive in the rain with no windshield wipers. Was emailed a credit and no credit passed
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
As I said before I ran into a lot of problems with my cars:
- first car looked reasonable but discovered later that rubber of windshield whiper was loose (not practical since it rained a lot). Furthermore car notification that car needed a engine oil now. Had to swap car
- second car less comfortable and after one day received a notification of engine malfunction. Had to swap cars again. However, closest Budget location was >60 miles away. Very inconvenient and time consuming
- third car was fairly new and quite good. Budget representative tried to give me a Dodge Charger first which is not a SUV at all. Eventually after waiting I was offered a good car. At the end of my trip this car also gave a notification that engine oil change was due.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Here's a comment you can use for Budget Car Rental:
---
I’m extremely disappointed with my recent experience with Budget Car Rental at JFK Airport. Despite booking a car through QEEQ and paying in advance, I encountered several issues. The staff were unhelpful and rude, and I was informed that no cars were available upon arrival. After finally getting a vehicle, I was later hit with an unauthorized charge of USD 1202.39 on my credit card, despite being assured by customer service that there would be no extra fees for dropping off the car at a different location.
I’ve tried to resolve this directly with your customer support, but I have yet to receive the refund that was promised. As a visitor from London, this entire experience has been incredibly stressful, and I’m now worried about additional charges on my credit card due to this error. This kind of service is unacceptable, and I would not recommend Budget to anyone based on my experience.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Please see above, it was way below what I am used to experiencing with Budget.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
We were delayed at immigration with an interminable line! By the time we arrived at the Budget office, it was closed. After evaluating the options, I decided to hire a car for 24 hours from Avis; while I was in the Avis office, I heard another customer say that he had a Budget reservation, I asked him about it and he told me that Avis and Budget are the same company, so I was able to pick up the car I had originally reserved from the Avis counter. I was glad I did not spend the extra money on a taxi or additional rental, however a little more information would have gone a long way to relieve the stress and not make us waste another hour looking for solutions, after we had been traveling for more than 24 hours.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Car drivable but had faults (cruise control and collision warning inoperative and warning lights on). Were not advised of existing damage to bodywork. Car had 90,000 on clock so not a new vehicle. Counter staff and return staff very pleasant and efficient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Rented a car in NY from JFK airport.. Great experience, car was ready, nice and exactly like booked with all inclusive insurance. Great reate.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
All OK
Read More >Lawrence Christie
New York
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process of picking up and returning the car was smooth.
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