"Unprofessional Service and Unexpected Charges"

Bibin venunath

United States

Reviewed: Mon, Aug 19, 2024

About Budget: 6.0 /10

Here's a comment you can use for Budget Car Rental: --- I’m extremely disappointed with my recent experience with Budget Car Rental at JFK Airport. Despite booking a car through QEEQ and paying in advance, I encountered several issues. The staff were unhelpful and rude, and I was informed that no cars were available upon arrival. After finally getting a vehicle, I was later hit with an unauthorized charge of USD 1202.39 on my credit card, despite being assured by customer service that there would be no extra fees for dropping off the car at a different location. I’ve tried to resolve this directly with your customer support, but I have yet to receive the refund that was promised. As a visitor from London, this entire experience has been incredibly stressful, and I’m now worried about additional charges on my credit card due to this error. This kind of service is unacceptable, and I would not recommend Budget to anyone based on my experience.

Small SUV | Toyota RAV4 or similar

9 day rental

Relevant Reviews on Budget JFK INTL Airport

J.DANIEL

United States

18 day rental

Medium SUV | Chevrolet Traverse or similar

Reviewed: Tue, Aug 13, 2024

“Not great”

About Budget: 7.0 /10

I had lost days on my trip, had to cover additional hotel costs. lost a meeting which i had to reschedule for September. lost days on my bookings that i paid for. How was i to drive in the rain with no windshield wipers. Was emailed a credit and no credit passed

About QEEQ: 10.0 /10

On your booking the amount given i was charged a little more, this could have been due to exchange rate at the time. Was quoted around R26000 and billed R28000 when collected the vehicle was charged an additional R10000.

Pete Wild

United States

1 days rental

Reviewed: Wed, Oct 30, 2019

About Budget: 8.0 /10

Good, the car is very new and easy to drive.

Omar Hazlitt

United States

1 days rental

Reviewed: Mon, May 30, 2022

About Budget: 2.0 /10

The car pickup process took up to two hours. We arrived at the pickup point 15 minutes earlier than our scheduled time, but had to wait in line and only got the car two hours later. When returning the car, the agreed return point was actually closed two years ago. Can you believe it? Yet, it's the truth.

Xaviera Swift

United States

1 days rental

Reviewed: Mon, Aug 4, 2014

About Budget: 10.0 /10

Both the pickup and return processes were smooth. I didn't even need to use the driver's license translation I had prepared. Picked up the car at JFK.

About QEEQ: 10.0 /10