New York - Washington

Here's a comment you can use for Budget Car Rental: --- I’m extremely disappointed with my recent experience with Budget Car Rental at JFK Airport. Despite booking a car through QEEQ and paying in advance, I encountered several issues. The staff were unhelpful and rude, and I was informed that no cars were available upon arrival. After finally getting a vehicle, I was later hit with an unauthorized charge of USD 1202.39 on my credit card, despite being assured by customer service that there would be no extra fees for dropping off the car at a different location. I’ve tried to resolve this directly with your customer support, but I have yet to receive the refund that was promised. As a visitor from London, this entire experience has been incredibly stressful, and I’m now worried about additional charges on my credit card due to this error. This kind of service is unacceptable, and I would not recommend Budget to anyone based on my experience.

The quality of the car was better than expected.

Good, the car is very new and easy to drive.

I arrived at the store past the reservation time, only to be told there were no cars available and I would have to wait. The duration of the wait was unknown. After a while, they said there was an SUV available for an additional charge. I declined and waited about an hour before they claimed a car was available, a Honda Accent. The car had just been returned and was not washed. It was cold in New York, so they couldn’t wash the car. I was not familiar with the Accent and it sounded odd. I asked the staff about the car size, and they responded 'Full size'. After repeated confirmation, we started the paperwork. The staff secretly added extra items and then asked me to sign. I questioned the amount, and he claimed it matched the order. I had to show him the order for him to remove the extra items. When I finally got the car, it was a Hyundai Accent, not a Honda, which was small and extremely dirty. I couldn't see out of the car and it was undrivable. After arguing with them, they finally gave me a car of the same class as per the order, but it was still dirty and the wiper blades were ineffective, so I had to make do.

Both the pickup and return processes were smooth. I didn't even need to use the driver's license translation I had prepared. Picked up the car at JFK.