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Last updated on: December 19, 2024
88Rental Locations
20Airport Locations
Map View of Car Rental Locations in Boston
Dollar
7.5/10
Budget
8.1/10
Hertz
8.6/10
AVIS
7.7/10
Thrifty
6.8/10
Enterprise
9.8/10
Alamo
9.0/10
PAYLESS
8.6/10
Europcar
7.2/10
Advantage
7.4/10
Shouqizuche
7.0/10
National
9.6/10
Reviewed: December 20, 2024
When I came to pick up the car, there was no car available. Dollar couldn't say if or when we could get a car. Dollar did not offer any kind of help, and if we didn't have family living one your away from the airport that could come to pick us up, we wouldn't have any other choice than to stay in a hotel at our own expence. Dollar refused to send me a message when a car would come. The next day we got help to come back to the airport to get a car, and then we actually got one. However, Dollar refused to deduct 1 day from rent, and also charged 15 dollars for toll passings even though we didn't have any car the first day. I've never experienced worse service than that.
Reviewed: July 21, 2024
Not bad, no need to worry, just communicate properly. Acceleration pass service fee is $14.99 per day based on the number of rental days, regardless of whether you use toll roads or not. This can add up. They added insurance when I picked up the car, but after communication, we cancelled the unnecessary coverage. I mistook a 4 for a 9 in the parking spot number and took the wrong car. The staff at the exit noticed and had me wait while they brought the correct car. They were quite nice, thanks.
Reviewed: July 17, 2024
No upselling. If you declare you don't want insurance, they cancel it accordingly.
Reviewed: July 10, 2024
When I checked car rentals in Boston for July 2022, Thrifty was at the same counter as Hertz. Hertz, Dollar, and Thrifty are operated by the same company at Boston Airport. Despite the different brand names at the counters, the pickup and drop-off locations are the same, and the staff are the same, wearing Hertz uniforms. The staff were very friendly. Make a joke or chat with them when picking up the car to build rapport. The waiting time depends; if many people on the same shuttle bus arrive, there might be a queue, but it wasn’t too bad. When I arrived, only Dollar had many customers picking up cars, while others had few. I asked a staff member named Martin why Dollar had more customers and was told it’s because they are cheaper. After comparing several companies, I found Dollar was the cheapest for the same car category. Renting through Hertz’s website ends up costing much more for the same car and location.
Reviewed: December 12, 2024
We waited over an hour to get our car. It was the longest wait I have ever experienced. When you return the car, the attendant would barely talk to me. I would like confirmation that the car has been inspected and that is is satisfactory.
Reviewed: October 19, 2024
The car was dirty inside, it didn't feel nice to drive while it was dirty. The official who took care of us upon arrival was very unpleasant, we could hardly understand what he was saying and he heard songs in Arabic with a strong volume which made it even more difficult to understand him. An unpleasant experience.
Reviewed: July 24, 2024
It's quite convenient, but there are some differences from domestic services to note. After getting the keys, you need to leave the parking lot within 15 minutes. Make sure to check the fuel gauge when picking up the car, as extra fuel added during drop-off will not be refunded.
Reviewed: July 22, 2024
A common issue with American rental car companies is inefficiency. It takes more than 10 minutes per customer on average.
Reviewed: November 10, 2024
Loved driving the Tesla....but the as stated above te first car given to us was dangerous to drive
Reviewed: July 25, 2024
I followed the instructions to return the car and received a bill with no additional charges, but my credit card was repeatedly charged at midnight for two consecutive days without any explanation or invoice. I have no idea what the charges are for, and neither Hertz nor the car rental platform have responded after a week! It feels extremely risky to authorize my credit card to them! The car was in good condition, but how can this unauthorized charge issue be resolved?
Reviewed: July 21, 2024
On the third day after getting the car, the tire pressure warning light came on. We quickly got off the highway and found a Hertz location at a nearby hotel. The staff quickly measured the tire pressure and added air. She suggested that the dashboard is very sensitive to slightly low tire pressure, but it should be fine after adding air. If we insisted on changing the car, we could do so at the airport branch, but her location couldn’t handle it. We trusted her advice, and for the next five days, we had no issues. We didn't buy the E-toll, and received a toll charge notification within ten days after using the highways. The toll and rental company's management fee were not high. Personally, I think unless you use the highway multiple times daily, not buying the E-toll and paying per use is more cost-effective.
Reviewed: October 18, 2024
Thank you for the car upgrade. I really enjoyed it
Reviewed: July 31, 2024
Had to wait in line for a long time. There is some confusion about the charges because I didn't pay directly through the app. The price at the front desk was about a few dozen dollars more expensive than shown in the app. Now I'm contacting customer service for after-sales inquiry.
Reviewed: July 26, 2024
Overall, it's quite convenient. Although I refueled the car before returning it, I was still charged. Be sure to keep your refueling receipts for any future claims.
Reviewed: July 31, 2024
Overall, the process of renting and returning the car was convenient. The car, with 6000 miles on it, was okay. The original exterior had some wear and tear, but no one checked during pickup. Thankfully, I took photos, so when asked if I caused the damage during return, I could show the photos taken at pickup.
Reviewed: May 23, 2024
Great service. The car was huge. The outside of the car was a little dirty but the inside was clean. The staff at Thrifty went above and beyond on our return they dropped us to the main airport as we have 3 kids and a car full of luggage. Very helpful.
Reviewed: October 30, 2021
They upgraded us to a different model for free, which was a great experience. The price was also very good.
Reviewed: May 17, 2021
The service was pretty good. Arrived around 5 in the morning and there were very few people.
Reviewed: January 26, 2024
Very satisfied with the car rental service. The chosen model was unavailable, so they upgraded us to a new Chrysler Pacifica.
Reviewed: December 26, 2023
No upselling, didn't have the booked model, was given a Ford Explorer with around 10,000 miles. Vehicle condition was fine. Received a $50 charge 7 days after returning the car, customer service said it was for tolls. No detailed breakdown, but I did use some toll roads, seems about right.
Reviewed: December 27, 2022
Everyone and everything was nice But the nice gentleman who handed over the car and briefed us about everything was exceptional. Only hiccup is when i didn't find anyone in the kiosk during return. And fact they take the key and not give you any return conformation is confusing
Reviewed: September 21, 2022
Because I had everything already done with QEEQ, the process was simple...no upselling of insurance, etc. everything went smoothly with no drama. Staff was professional and pleasant.
Reviewed: May 24, 2022
The Payless counter is hidden withinh the Avis desk. I walked the area 2x before I found someone that told me that. Then, The car I received was not in its spot. I had to go all the back to counter and start the process over. it set me back a good 30-60 minutes ☹️
Reviewed: July 25, 2019
I would’ve like more info on how the tolls work in Boston.
Reviewed: July 19, 2019
We reserved a Toyota Rav4 but agent at the desk said "I have your Mitubishi Outlander ready" I said , uhhmm we really like the Rav4. she called Avis and got 1 from them. Really cool. Never seen that before.
Reviewed: July 15, 2019
Hello, This is in regard to the above booking reference that I reserved for last week in Boston. Upon arrival at Logan Airport and standing at the Payless counter, I was told that the "Jeep Grand Cherokee" wasn't avalible & I had to settle for something comparable which I understand 100%. I was then given a Chevy Equinox which is an entry level SUV not a mid size SUV like I had requested, I complained to the agent to no avail. In the auto/rental car industry "Comparable" with the Jeep Grand Cherokee should be something like a Ford Explore, Chevrolet Traverse or a Pathfinder... not a Equinox. I am a big guy (5'11 300 lb) I don't mind driving the Equinox but I wanted something more roomy and thats why I chose the Jeep and paid $469.95. I asked for some sort of a discount at the counter but it seems that I was speaking with a Robot without any customer service skills. In todays Social Media World (Big Fan) every rental car company should pick it up a notch and stay competitive with the Avis's of the world. Below, is link to each vehicle's manufacturing base price to show "THEY ARE NOT COMPARABLE" https://www.jeep.com/grand-cherokee.html https://www.chevrolet.com/suvs/equinox-small-suv A very upset customer & awaiting a response and a discount!
Reviewed: June 18, 2019
The drop off was confusing, the lane was blocked by cones, and it was not clearly marked. No one was available at Kiosk and the instrucions to continue on to the inside counter were not clearly visible. No other auto rentals require this extra step.
Reviewed: July 5, 2019
We didn't get the car from Europcar as booked but advantage which we'd never heard of! Got hard sell on pre paid toll charge and refuelling. Both were overpriced and and inaccurately sold we we found out after the event.
Reviewed: January 23, 2019
Nothing special. The service was average, but the return location is hard to find.
Reviewed: January 23, 2019
Car was good the only issue I had was there was a strong smell of smoke every time i got into the car. It seems like the previous renters smoked alot in the car. Other than that everything else was excellent.
Reviewed: August 22, 2019
Yes, the car exceeded my expectations. Great on gas and stress-free. When I picked it up is was a bit dirty on the outside. overall, it was a great car. Finding the Advantage counter to pick up the car was a bit of a struggle as the signage is really small compared to the other counters.
Reviewed: August 11, 2019
The only problem was that I had to wait a long time for the car. Although there were 3 agents working at the desk, I had to wait about 30 minutes to get served. I am not sure why this was the case. Fortunately I came early and picked up my wife on time, as she had just flown in.
Reviewed: August 10, 2019
The pick-up station was difficult to find. I spent an 1:40 waiting to get my rental. It was a KIA instead of a Toyota Camry. Even though I paid in advance, I was charged the initial booking fee plus the additions (fuel fill, EZ Pass), plus a $200 deposit. The email provided after turn-in showed 672 miles and 1/4 tank of gas. That is pretty amazing gas mileage as I did not put any fuel into the car.
Reviewed: August 6, 2019
I was disappointed in the condition of the car. The fuel was only 7/8 full and it was diesel. I was not told it was a diesel car at check in and might have rejected it because of the difficulty finding diesel fuel. The tire inflation light was on when I got the car and I had to take it to be filled and reset the sensors. Finally, there was trash in the trunk. I rent a car because I do not want to maintain it. My experience with EZ rent was excellent, but this car was not ready to be released.
Reviewed: June 4, 2018
The price I booked online increased with additional fees at the store, from $280 to $306.
Reviewed: April 27, 2016
National is the designated supplier for our company. I have always used their cars when traveling to the US. This experience was no different from the previous ones, very pleasant.
