CAR RENTAL REVIEWS ON BUDGET AT BOSTON LOGAN INTERNATIONAL AIRPORT, BOS

Extremely poor experience. Budget replaced our car with a Kia, which broke down the next day! I had to pay for roadside assistance out of my own pocket! It's ridiculous. The insurance provided by Zuzuche was completely useless because it was from a domestic company and didn't work in the US. Make sure to check the car's condition carefully when choosing. Don't accept cars with high mileage. I will continue to file complaints and welcome any advice from those with similar experiences.

Long queue and few staff at pick-up. Only half a tank of gas when received, but it was filled up after feedback.

So havia um funcionario no balcão de atendimento para atender a todos

It's okay

Good counter service but vehicle not where it was supposed to be and when found it needed refuelling which was disappointing as we wanted to get away whilst still light. Overall delay about 20 minutes but staff were helpful throughout.

Easy to book and price drop kicked in to reduce the overall cost. Website is easy to use.

Queue was long but moved quickly. No upsell at the counter, member of staff very quick processing paperwork, kind and friendly to the children. Collecting car we were offered a number of choices and were able to suit the car that best met our luggage needs. Car was new which was so nice.

Great value as usual. Have recommended to so many. Original booking was €2300 and ended up saving €800 through watching and rebooking

Le personnel à Boston était assez froid au guichet mais très sympathique lors de la prise du véhicule, en revanche celui-ci avait déjà beaucoup roulé et n'était pas en très bon état.

Satisfactory

We waited over an hour to get our car. It was the longest wait I have ever experienced. When you return the car, the attendant would barely talk to me. I would like confirmation that the car has been inspected and that is is satisfactory.

Booking was easy and the email & text communication was good.

The car was in good condition.

Promoted insurance

satisfied

I was charged for tolls via a prepaid pass. The sunpass or t epass sold at regular super markets is much cheaper and wasn’t informed of that.

After booking i was automatically signed up for “shipmentsfree.com” for i was charged without my consent

Car was dity on pickup. No floor mat on passanger side

Very satisfied

Friendly service. Long wait time, likely due to holiday season

Great deals, fast confirmation process

Very satisfied

A common issue with American rental car companies is inefficiency. It takes more than 10 minutes per customer on average.

Excellent

Long wait times; overcharged during the return process, currently in the process of filing a complaint for a refund