Thrifty - Boston Logan International Airport Information, Car Rental Instructions & Policies

Like: Access to places I needed to go.
Dislike: My next visit I will bring company

No hidden fees ..mine were practically greater than the rental price

First car wasn’t clean and had mechanical problems.

I was VERY upset after realizing I DID NOT HAVE TO GO THROUGH ANY TOLLS. Norman (my customer service rep), outright told me there were tolls from pick up to Vermont where I was going...DID NOT HAVE A SINGLE ONE - $48 - WASTED...ENJOY YOUR BONUS!!! You should inform your representatives to HELP customers who do not know the area - not gauge them so you can collect additional $$$. Being low income, and on a budget, I could have used that $50 on other needs. Just a frustrated customer who feels used.

Very easy process. Recommended

All 3 people I interacted with were professional, friendly and pleasant. They say "people remember how you make them feel" and I left each interaction with a smile and feeling great. Whoever checked me in was a very professional young man who made me feel like my time was valued, I was taken care of. He advised me on my routes re the ezpass. The gentleman downstairs and the gentleman at pick up were friendly and funny (even at 430am!). GREAT job all around everyone.

They over charge us. We booked for $59.22 including all fees and taxes and they charged us $100. They told us that the price when we book it is jus an estimate. This never happened to me before and I rent car with other agencies 3 to 4 times a year

Assistant told us we did not have a zero excess when on later checking we did. Charged us extra which was later refunded by the excellent staff at the returns area

Counter staff were very helpful and unbiased when giving info on extras.

Le tarif pour une journée de location au guichet Thrifty était 3 fois plus cher que celui en ligne. Nous avons donc réservé en ligne pour bénéficier du tarif le plus avantageux.

Charged more on the spot under the pretense of additional taxes.

Everything went fine. The car was perfect and the staff was very efficient. The only little problem I experienced was a long waiting time at Boston airport but I was anyway satisfied

It took almost two hour line to get to the counter. Not good.

Terrible experience, chaotic management. Bought a Z-pass but still had to pay tolls on the road and additional charges upon return. Ended up paying over $50 in fees, including $15 management fee for each of the 3 transactions, totaling $45. Fortunately, the rental platform helped recover over $40.

See below.

I would say it's just average.

They said they could only provide an electric car, even though we had specified we were going to Canada. We had no choice but to upgrade for $30 a day and the only option was a pickup truck. The truck bed had no cover, so we had to keep our luggage in the back seat. It guzzled gas, so we changed our plans and went to the airport to swap cars after eight days. We then got a Toyota Venza.

Unjustified charges

The service was pretty good, the car pickup was quick. I recommend adding an E-ZPass, it's essential in the East as many places don't accept cash. It's almost impossible to get around without it.

Terrible

On the third day after picking up the car from Thrifty on the 23rd, the car signaled an oil change alert and started shaking on the 25th. I immediately contacted the car rental service: 1. Initially, the rental company asked me to change the oil myself. Aside from the fact that I don't know how to do it or what oil to buy, they couldn't answer who would be responsible if anything went wrong. So, I refused. 2. I requested a replacement vehicle from Thrifty, which was unsuccessful. 3. I then asked Thrifty to tow the car away and refund the rental fee from the 25th to August 5th while reserving the right to claim for any additional losses caused by the car issues. 4. Towing service was supposed to start on the 26th but was delayed. Eventually, they towed the car without notifying me, leading me to think the car was stolen, almost prompting me to report it to the police. Yet, Thrifty still wanted to charge me. Excuse me? They rented out a poorly maintained car, and now they wanted to bill me for parking fees?! 5. A long battle for my rights began… countless calls to customer service and specialists, and each time I had to re-explain this whole story. Every representative was polite and said the same thing - they are communicating with Thrifty and need 10-20 working days. It’s been nearly three weeks now, and I still haven’t received a satisfactory resolution. I've been using this company for over ten years, and this is my first trip to the US post-pandemic. Two rentals, one in Los Angeles where my booking was overbooked, and this one in Boston where the car broke down in two days. Neither issue has been resolved to this day. The rental fee was collected in full, but getting a refund is incredibly difficult. The company's problem-solving ability is appalling and disappointing. I will definitely turn to other services like Ctrip in the future; they handle issues efficiently and provide refunds promptly, usually within three days. Without a doubt, the difference in service quality is night and day.

No cars available, long queue time

When returning the car, they didn't explain the reason but charged over $180. I only found out after getting home and seeing the credit card charge. I contacted customer service, but no one responded. The service is particularly poor. I will never rent a car from this company again. It's better to spend a bit more and go with a reputable company.

Thrift's service is beyond words. They asked me to cancel the contract just because my credit card doesn't have a chip! They recently changed all their card machines and now only accept chipped credit cards. Debit cards with chips don't work, and they don't accept cash. So, I had no choice but to cancel the order and all of Thrift's services. I'll be sure to exclude them from all my future rentals!

They immediately tried to sell insurance and push a daily EZpass fee. The car was quite old, and I had to change the car three times before getting the model I reserved. I won't rent from Thrifty or Dollar again.

Very dissatisfied

Good service

It's okay

Very satisfied

Very good

Overall, the process of renting and returning the car was convenient. The car, with 6000 miles on it, was okay. The original exterior had some wear and tear, but no one checked during pickup. Thankfully, I took photos, so when asked if I caused the damage during return, I could show the photos taken at pickup.